Colton Schroeder
Idaho Falls,ID
Summary
Resourceful Front Office Manager who possesses specialized skills in patient relations, staff training, and schedule management. Excels in communication, problem-solving, and leadership, ensuring smooth front office operations and positive guest experiences. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Express Lab
Idaho Falls, Idaho
06.2019 - Current
- Managed daily front office operations and ensured smooth workflow.
- Oversaw staff scheduling to maintain optimal coverage and service levels.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new team members on procedures and customer service standards.
- Conducted hiring and termination processes for staff to maintain team performance.
Biller
Express Lab
Idaho Falls, ID
07.2018 - 12.2020
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Communicated with patients regarding account inquiries and payment options.
- Utilized electronic health record systems for data entry and retrieval.
Client Service Representative
Express Lab
Idaho Falls
01.2017 - 04.2017
- Informed clients via email, phone, and face-to-face visits about test results and updates, ensuring clarity and understanding.
- Created compendiums, schedules, and information sheets to streamline communication and support operations using Microsoft Excel and Microsoft Word.
- Provided detailed information about test procedures and results.
Education
MBA - Health Care Administration
Southern Utah University
Cedar City, UT08-2024
Bachelor of Science - Health Care Administration
Brigham Young University- Idaho
Rexburg, ID07-2018
Skills
- Leadership and teamwork
- Verbal and written communication
- Microsoft Word and Excel
- Spanish
- Attention to detail
- Workflow optimization strategies
- Front office management expertise
References
Justin Manwaring – 208.201.6594
Lori Leask – 208.681.5988
Timeline
Front Office Manager
Express Lab
06.2019 - Current
Biller
Express Lab
07.2018 - 12.2020
Client Service Representative
Express Lab
01.2017 - 04.2017
MBA - Health Care Administration
Southern Utah University
Bachelor of Science - Health Care Administration
Brigham Young University- Idaho