Colton Thompson
Great Falls,MT
Summary
Accomplished Bar Manager with a proven track record at Enbar, enhancing customer satisfaction and exceeding sales goals through expert bar management and staff training. Known for an outgoing personality and effective customer relations, consistently improving service rankings and profitability. Skilled in crafting seasonal drink menus and leading teams to achieve top performance. Very reliable individual providing 5 years restaurant and bar experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Manager of the Newberry
Enbar
01.2023 - Current
- Counted the tills for the concerts.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Improved customer service rankings by resolving issues quickly and accurately.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Customer Relations Manager
Enbar
01.2024 - 07.2024
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Bartender
Enbar
08.2021 - 01.2022
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
Bartender
The Block
08.2019 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Science - Exercise Science
University of Providence
Great Falls, MT07.2020
Skills
- Bar Management
- Customer Relations
- Staff Training
- Outgoing Personality
Certification
ServSafe food protection manager certification. (ANSI)
12/12/2023-12/12/2028
Timeline
Customer Relations Manager
Enbar
01.2024 - 07.2024
Bar Manager of the Newberry
Enbar
01.2023 - Current
Bartender
Enbar
08.2021 - 01.2022
Bartender
The Block
08.2019 - 08.2021
Bachelor of Science - Exercise Science
University of Providence
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