Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Colton Westfall

Star City,AR

Summary

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Knowledgeable it security professional with several years of experience designing and implementing security solutions in high-availability environments. Skilled in threat detection and incident response, as well as adept at delivering strong risk management practices to safeguard sensitive information and systems integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Technician

Brightspeed
De Witt, AR
04.2023 - Current
  • Troubleshooted technical issues related to internet installation, including connection problems and latency issues.
  • Provided customer support for internet-related inquiries and concerns.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Configured hardware devices and software settings to optimize network performance.
  • Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
  • Inspected cable lines to identify any damage or corrosion that could affect service.

Patrol Officer

DeWitt Police Department
Dewitt, AR
09.2022 - 04.2023
  • Patrolled assigned areas to detect criminal activity and provide public safety.
  • Conducted traffic stops, wrote tickets, and made arrests when necessary.
  • Investigated suspicious activities, responded to emergency calls, and mediated disputes.
  • Served warrants, subpoenas, and other legal documents.
  • Transported prisoners between jails, courts, medical facilities..
  • Testified in court regarding arrests and investigations, presenting evidence clearly.

Surveillance Technician

Saracen Casino and Resort
Pine Bluff, AR
04.2021 - 08.2022
  • Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
  • Installed, repaired and maintained CCTV equipment.
  • Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
  • Communicated with Surveillance Manager and Lead Technician regarding progress of equipment installation projects.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Verified proper working order of hardware and peripherals.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.

Security Officer

Saracen Casino and Resort
Pine Bluff, AR
10.2020 - 04.2021
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Checked credentials and issued passes before allowing access to property.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Surveilled all areas within facility to identify suspicious behavior.

Emergency Preparedness Specialist

Jefferson Regional Medical Center
Pine Bluff, AR
11.2019 - 10.2020
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Updated emergency preparedness resource materials plan to comply with federal and state regulations.
  • Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
  • Devised and implemented improved care models to increase throughput, patient experiences and staff onboarding.

Security Supervisor

Jefferson Regional Medical Center
Pine Bluff, AR
01.2019 - 10.2020
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Installed, maintained and repaired security systems and programmable logic controls.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Trained new security officers on safety protocols and company standards.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Supervised property entrances and exits and monitored employee safety.

Sales Manager

Outfitters Rx
Monticello, AR
11.2018 - 01.2019
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Provided information on company promotions and special sales to customers.
  • Supported all sales team members to drive growth and development.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Produced sales documents, finalized deals and filed records.

Deputy Sheriff

Lincoln County Sheriff's Office
Star City, AR
11.2016 - 11.2018
  • Investigated crimes and interviewed witnesses and victims.
  • Apprehended, arrested and detained criminal suspects and law violators.
  • Provided law enforcement services and protected property and citizens by patrolling.
  • Issued citations and warnings.
  • Wrote reports detailing events and people involved.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.

Education

Technical Certificate - Law Enforcement

Southern Arkansas University Tech
Camden, AR
04.2017

High School Diploma -

De Witt High School
De Witt, AR
05.2013

Certificate of Proficiency - Computer And Information Sciences

Phillips Community College of The University of Arkansas
De Witt, AR
05.2013

Certificate of Proficiency - Greenhouse Management

Phillips Community College Of The University Of Arkansas
De Witt, AR
05.2013

Certificate of Proficiency - Agri Mechanics And Machine Technology

Phillips Community College Of The University Of Arkansas
De Witt, AR
05.2013

Skills

  • Installation and servicing
  • Report writing
  • Observant
  • Law enforcement background
  • Sales Techniques
  • Marketing
  • Resource coordination
  • Strategic planning
  • Crisis management
  • Friendly, positive attitude
  • Communication
  • Network configuration
  • Switching protocols
  • Hardware and software configurations
  • Data backups
  • Money Transfer Systems
  • Invoice processing
  • Ordering parts
  • Catalog familiarity
  • Clean driving record
  • Vendor relations
  • Revenue generation

Certification

  • FEMA IS-100: Introduction to Incident Command System
  • FEMA IS-200: Basic Incident Command System for Initial Response
  • FEMA IS-300: Intermediate ICS (Classroom)
  • FEMA IS-400: Advanced ICS (Classroom)
  • FEMA IS-700: Introduction to the National Incident Management System
  • FEMA IS-800: National Response Framework, An Introduction
  • FEMA IS-907: Active Shooter, What You Can Do
  • Certified Parts Professional (In Progress)

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Customer Service Technician

Brightspeed
04.2023 - Current

Patrol Officer

DeWitt Police Department
09.2022 - 04.2023

Surveillance Technician

Saracen Casino and Resort
04.2021 - 08.2022

Security Officer

Saracen Casino and Resort
10.2020 - 04.2021

Emergency Preparedness Specialist

Jefferson Regional Medical Center
11.2019 - 10.2020

Security Supervisor

Jefferson Regional Medical Center
01.2019 - 10.2020

Sales Manager

Outfitters Rx
11.2018 - 01.2019

Deputy Sheriff

Lincoln County Sheriff's Office
11.2016 - 11.2018

Technical Certificate - Law Enforcement

Southern Arkansas University Tech

High School Diploma -

De Witt High School

Certificate of Proficiency - Computer And Information Sciences

Phillips Community College of The University of Arkansas

Certificate of Proficiency - Greenhouse Management

Phillips Community College Of The University Of Arkansas

Certificate of Proficiency - Agri Mechanics And Machine Technology

Phillips Community College Of The University Of Arkansas
Colton Westfall