Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Ryder Truck Rental
Holland, MI
09.2024 - Current
Manage two locations with nine employees covering three separate shifts
Manage P&L for two locations that reached target operating costs in all months responsible
Responsible for sourcing and communicating with key vendors for repairs and parts
Proven record of customer satisfaction on timely and proper repairs
Operations Supervisor 1st Shift
Ryder Truck Rental
Grand Rapids, MI
05.2023 - 09.2024
Oversee the Grand Rapids location and work flow for nine employees on first shift
Implemented company safety initiatives resulting in zero accidents in two years
Manage fleet uptime, shop/sub, and VMI percentages
Training of multiple employees through the Shop Mod system and software
Operations Supervisor 2nd Shift
Ryder Truck Rental
Grand Rapids, MI
10.2022 - 05.2023
Responsible for the maintenance and care for over 500 vehicles
Manage customers' needs to continue future growth with existing customers
Routinely met target VMI percentage month over month
Responsible for keeping repair orders up to date and processed
Rental Management Trainee
Ryder Truck Rental
Grand Rapids, MI
05.2022 - 10.2022
Responsible for keeping existing customers moving and satisfied
Responsible for managing over 150 rental vehicles, and two transfer drivers
Trained new employees on the processes through the FIS System
Completed outbound sales calls to ensure new business
Delivery Driver
Home City Ice
Galesburg, MI
04.2019 - 05.2022
Obtained a Class B CDL to operate heavier units
Regularly exceeded sales goals of 3,000 units a day
Trained other drivers on how to safely operate vehicles and pallet jacks
Effectively communicated with customers in order to satisfy their customer needs