Summary
Overview
Work History
Education
Skills
Timeline
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Colton Wiese

Weyerhaeuser

Summary

Experienced delivery driver with outstanding relationships in the Northern Wisconsin food service industry. Seeking a position to utilize my skills to further my career in the food service industry. Well organized and resourceful with a superior work ethic. Over 9 years of experience providing excellent customer service, hard work, dedication and friendliness to my customers. Proficient in creating relationships with my customers and making sure they are satisfied with the sales and delivery process.

Overview

10
10
years of professional experience

Work History

Truck Driver

Ryder Logistics
10.2023 - Current
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Delivery Driver

Park Ridge Distribution
05.2018 - 10.2023
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Fostered positive working relationships with regular customers.

Shift Manager

Mcdonalds
02.2015 - 06.2019
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Troubleshot equipment to reduce service calls and downtime.
  • Coordinated project workflows for departments.
  • Managed staff hiring, training and supervision.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Cultivated professional working relationships with peers and supervisors.

Education

Technical Diploma in Truck Driving - Truck And Bus Driving

Chippewa Valley Technical College
Eau Claire, WI
06.2019

High School Diploma -

Bloomer High School
Bloomer, WI
05.2018

Skills

  • Delivery Scheduling
  • Load security
  • Document Management
  • Safe Driving
  • Route Management
  • Strong Work Ethic
  • Order picking and processing
  • Customer-Oriented
  • Commercial driving
  • Dependable and reliable
  • Inclement weather driving
  • Route Planning
  • Shipping and packaging
  • GPS and route planning

Timeline

Truck Driver

Ryder Logistics
10.2023 - Current

Delivery Driver

Park Ridge Distribution
05.2018 - 10.2023

Shift Manager

Mcdonalds
02.2015 - 06.2019

Technical Diploma in Truck Driving - Truck And Bus Driving

Chippewa Valley Technical College

High School Diploma -

Bloomer High School

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Colton Wiese