Colton Williams
Dallas ,TX
Summary
Dedicated and skilled Customer Service professional with proven multitasking abilities. Passionate team player with willingness to take on added responsibilities to meet team goals. Motivational and determined leader of high focus, demonstrating proficient time management skills.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Community Internet Providers
05.2023 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about services.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Processed debit, credit and electronic check payments.
Service Specialist
Spring Market
11.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns.
- Completed store opening and closing procedures, including counting out cash drawers and balancing totals.
- Trained and mentored new and existing employees.
- Unloaded truck deliveries, broke down pallets and stocked merchandise, clearly pricing and labeling items.
- Operated heavy machinery, such as a baler, to compress and discard cardboard boxes and trash.
- Used industrial cleaning products, following strict safety procedures to clean bathrooms, as well as mop and scrub sales floor.
- Operated a POS system to complete cash, credit and check transactions.
Grocery Stocker
Brookshire Brothers
07.2022 - 11.2022
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Faced merchandise outwards on shelves in an organized manner.
- Rotated expired merchandise out of stock on a daily basis, as well as discounted merchandise nearing expiration.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Contributed to and encouraged a positive and efficient work environment amongst team members.
Warehouse Associate
Ryan Herco Flow Solutions
07.2020 - 07.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors, as well as prepared orders for shipment by packing and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, cars, or other transport vehicles.
- Performed inventory control, such as counting and stocking merchandise.
- Completed on-time deliveries by choosing the best, most efficient routes, regularly practicing DOT safety regulations on and off the road, including daily vehicle inspections.
- Maneuvered forklift safely in congested and confined areas while coordinating with other team members.
Sales Associate
Verizon
11.2019 - 07.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by answering questions regarding accessories and proper care for merchandise through relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted with team responsibilities by cleaning, performing opening and closing procedures and asset protection.
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Education
High School Diploma -
Kaufman High School
Kaufman, TX05.2019
Skills
- Customer Service
- Store Operations
- POS System Operations
- Complex Problem-Solving
- Product and Service Sales
- Merchandise Display
- Asset Protection
- Forklift Operation
- Material Handling
- DOT Regulations
- Microsoft 365
- Google Docs
Timeline
Call Center Agent
Community Internet Providers
05.2023 - 07.2023
Service Specialist
Spring Market
11.2022 - 05.2023
Grocery Stocker
Brookshire Brothers
07.2022 - 11.2022
Warehouse Associate
Ryan Herco Flow Solutions
07.2020 - 07.2022
Sales Associate
Verizon
11.2019 - 07.2020
High School Diploma -
Kaufman High School
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