Columba Flores

Managed invoice processing and payment, ensuring accurate coding aligned with budget requirements across five budget departments.

Managed utility payment monitoring and maintained accurate utility records across all campuses (19 buildings).

Prepared and reviewed property management team credit card expense reports to ensure completeness and accuracy.

Maintained accurate records for Gateway vehicles, including fuel expenses, toll tags, maintenance, registration, insurance, and related information.

Reviewed and responded to team emails to support day-to-day collaboration.

Coordinated vendor communications to maintain workflow continuity.

Managed property management team calendar scheduling and updates.

Monitored office supply stock levels and coordinated distribution, including paper restocking for office printers and copiers.

Tracked spending, managed allocations, and maintained oversight of department budget(s) across five budgets.

Maintained organized office environment to support daily office operations.

Managed administrative support for team operations, including purchasing and payment processing.

Managed inventory of cleaning supplies across all campuses.

Coordinated and monitored preventive maintenance services across all campuses to maintain reliability for HVAC systems, fire alarms, safety systems, backflow prevention systems, and related equipment.

Coordinated records management for contracts, vendors, tenants, and lease agreements to support document control.

Collaborated with team members to manage large-scale renovation projects for buildings and interior spaces, including space planning, décor, complete remodeling, and reconfiguration.

Principle Responsibilities •Assist guests in finding the products that will meet their needs •Provide exceptional customer service •Assist in product receiving, labeling, and stocking •Conducted product research to inform inventory decisions •Follow seasonal planogram diagrams •Assist with end-caps and displays for events and special promotions •Follow Gateway Bookstore policies and procedures •Restocked shelves, endcaps, and other product displays. •Participate in periodic and annual inventories •Consult employee scheduling program for assigned schedules on a weekly basis •Trained new Bookstore staff and volunteers on policies and procedures •Fostered teamwork among peers to enhance collaboration •Keep all areas clean with a professional appearance •Assisted Bookstore Events Coordinator with setup and management of product tables. •Participate in Gateway Church Staff Chapel •Assisted with various tasks throughout the bookstore to support operations. as assigned

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

• Led and motivated employees to enhance productivity and engagement.
• Completed various tasks within set timeframes to ensure operational efficiency.
• Organized and maintained a safe and professional environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts by actively listening to concerns and facilitating discussions.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Cross-trained employees in multiple roles to enhance team versatility. to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Implemented waste reduction strategies to improve operational efficiency. and pursued revenue development strategies to keep department aligned with sales and profit targets.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to the members of the church inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records for efficient retrieval.
• Coordinated office supply inventory management, ordering items proactively to prevent workflow disruptions.
• Executed record filing system to improve document organization and management.
• Restocked office supplies to ensure availability for daily operations. and placed purchase orders to maintain adequate stock levels.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events, enhancing company culture and employee morale through team-building activities and celebrations.
• Facilitated team collaboration by organizing meetings, maintaining minutes, and tracking project progress.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers with various tasks to enhance team collaboration and productivity. and staff members with special tasks on a daily basis.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to assist with special projects to support team objectives and initiatives. with special projects of varying degrees of complexity.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.