Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Combs Ciera

Indianapolis,IN

Summary

Developed strong customer service and time-management skills in fast-paced healthcare environment. Skilled in navigating and delivering sensitive items safely and efficiently. Looking to transition into new field, leveraging these transferrable skills to contribute effectively.

Overview

5
5
years of professional experience

Work History

Pharmacy Delivery Driver

Roadie
01.2021 - Current
  • Assisted in inventory management, ensuring proper stock levels for frequently requested medications.
  • Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
  • Safeguarded patient privacy and confidentiality by securely disposing of delivery documentation after completion.
  • Provided exceptional customer service, addressing concerns and answering questions related to medication usage and safety.

Customer Service Representative

WebMD
05.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medical Assistant

Maxim Healthcare
09.2019 - 05.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Bachelor of Science - Register Nurse

South College
Knoxville, TN
12-2026

Skills

  • Strong communication skills
  • Patience and empathy
  • Health and safety awareness
  • Safe driving practices
  • Efficient multitasking
  • Defensive driving techniques
  • Stress tolerance
  • Confidentiality compliance
  • Reliability and punctuality
  • GPS navigation proficiency
  • Professional appearance
  • Customer service

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.


Languages

English
Full Professional

Timeline

Customer Service Representative

WebMD
05.2023 - 05.2024

Pharmacy Delivery Driver

Roadie
01.2021 - Current

Medical Assistant

Maxim Healthcare
09.2019 - 05.2023

Bachelor of Science - Register Nurse

South College

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Combs Ciera