Commilisa Johnson
Minden,LA
Summary
Dynamic professional with extensive experience at Delta Pathology Group, excelling in specimen handling and quality control. Proven ability to enhance operational efficiency and ensure HIPAA compliance. Strong communicator and problem-solver, adept at training teams and fostering collaboration to achieve high standards in laboratory environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Specimen Accessioner
Delta Pathology Group
Shreveport, LA
04.2024 - Current
- Processed and organized incoming specimens for efficient laboratory workflow.
- Utilized lab information systems to track specimen status and maintain accurate records.
- Ensured compliance with safety protocols during specimen handling and storage.
- Collaborated with medical staff to resolve discrepancies in specimen identification.
- Conducted quality control checks to ensure accuracy of specimen labeling and documentation.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
Call Center Supervisor
City Tele Coin
Bossier City, LA
01.2022 - 04.2024
- Supervised daily call center operations, ensuring adherence to company protocols and performance standards.
- Trained and mentored new team members, enhancing onboarding effectiveness and team cohesion.
- Analyzed call metrics to identify areas for improvement, implementing strategies to boost customer satisfaction.
- Coordinated scheduling of staff shifts, optimizing resource allocation for peak call volumes.
- Developed training materials focused on best practices in customer service and communication skills.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Created team rotations to man center effectively during peak hours.
Call Center Supervisor
City Tele Coin
Bossier City, LA
08.2019 - 02.2021
- Resolved escalated customer issues efficiently, maintaining high service quality and client retention rates.
- Conducted regular performance reviews, providing constructive feedback to enhance employee development.
- Collaborated with upper management to drive strategic initiatives aimed at improving overall team productivity.
- Developed process controls and metrics for daily management of call center.
- Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
Courier Dispatcher
Delta Pathology Group
Shreveport, LA
02.2020 - 01.2021
- Coordinated daily courier schedules to optimize route efficiency and reduce delays.
- Managed communication between couriers and healthcare providers to ensure timely deliveries.
- Monitored delivery statuses using GPS tracking systems for improved operational transparency.
- Trained new dispatch staff on software systems and protocol adherence for seamless integration.
Education
High School Diploma -
Minden High School
Minden, LA05-2003
Skills
- Workplace cleanliness
- HIPAA compliance
- Patient confidentiality
- Clinical laboratory experience
- Sample preparation
- Specimen handling
- Chain of custody
- Quality control procedures
- Result reporting
- Error correction
- Laboratory safety
- Specimen storage
- Sample tracking
- Hazardous material handling
- Biohazard disposal
- Patient identification
- Blood collection
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Team building
- Safety protocols
- Self motivation
- Professionalism
- Adaptability
Timeline
Specimen Accessioner
Delta Pathology Group
04.2024 - Current
Call Center Supervisor
City Tele Coin
01.2022 - 04.2024
Courier Dispatcher
Delta Pathology Group
02.2020 - 01.2021
Call Center Supervisor
City Tele Coin
08.2019 - 02.2021
High School Diploma -
Minden High School