Concepcion Canas
Yonkers,NY
Summary
An accomplished professional with 5 years of experience in health care management combined with 11 years of Medical Assistant. Skilled in staff management, and ensuring high-quality patient care. Strong leadership, problem-solving, and communication skills. Passionate about creating positive patient interactions and fostering a collaborative work environment. Skilled in managing the work of all clinical and non-clinical team members to ensure service delivery in practice and all operational aspects within Heart & Vascular practice to achieve excellent customer service.
Overview
16
16
years of professional experience
Work History
Clinical Practice Manager
Westchester Medical Care
09.2020 - Current
- Manage the daily operations of Heart & Vascular, overseeing a department of 27 employees.
- Trained newly hired team members on office procedures and computer system.
- Established and implemented effective workplace procedures and policies
- Participates in interviewing, hiring, and orientation of new staff in the practice
- Supervise daily operations such as provider's schedules, billing, and practice workflow.
- Ensure that all the patients appointments and surgical procedure are confirmed the day before.
- Directly supervises practice staff, including MA's and Patient Service representatives, assuring adequate coverage for all positions and arranging coverage for sick and vacation time.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Monitor inventory of medical supplies and equipment and order when needed.
- Interact with patients and staff members and address their complaints
- Coordinate monthly staff meeting
- Regularly evaluate employee performance, provide feedback, assist, coach, and discipline staff as needed.
- Oversees timesheet daily and payroll for all employees
- Actively maintain up-to-date knowledge of applicable state and Federal laws, regulations, and health insurance policies.
Clinical Practice Manager
Westchester Medical Center
10.2019 - 09.2020
- Manage the daily operations of Heart & Vascular, overseeing a department of 27 employees.
- Established and implemented effective workplace procedures and policies.
- Ensure that all patients were confirmed the day before.
- Regularly evaluated employee performance, provided feedback, and coached and disciplined staff as needed.
- Trained office staff and medical assistants, delegating and supervising daily assignments.
- Monitored employee attendance and developed and supervised employee schedules.
- Keep inventory of medical and office supplies and reorder when needed.
- Regularly evaluate employee performance, provide feedback, assist, coach, and discipline staff as needed.
- Oversees timesheet daily and payroll for all employees
- Actively maintain up-to-date knowledge of applicable state and Federal laws, regulations, and health insurance policies.
Sr. Medical Assistant
Westchester Medical Assistant
08.2018 - 02.2019
- Maintain five vascular surgeons schedules to ensure they were properly booked.
- Perform administrative duties such as answering phones for over 20 providers, scheduling appointments, maintaining provider's schedules, and medical records in the chart.
- Completed records by recording patient examination, treatment, and test results
- Assist physicians with patient examinations and treatments.
- Take vitals and medical history.
- Assisted Physicians with onsite surgical procedures and pre-op and post-op visits.
- Scheduled outpatient hospital testing and procedures.
- Triage calls for physicians and communicate effectively between providers and patients.
- Ensure that all exam rooms were stocked
- Train new medical assistants.
- Ensure that all the Medical Assistants have all their certifications up to date.
Medical Assistant
Westchester Medical Center
07.2011 - 04.2018
- Worked with Vascular surgeons and Cardiologist.
- Completed records by recording patient examination, treatment, and test results.
- Scheduled appointments for over 20 providers, registered patients, and obtained authorizations for vascular surgeons.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assist physicians with patient examinations and treatments.
- Take vitals and medical history.
- Assisted Physicians with onsite surgical procedures and pre-op and post-op visits.
- Scheduled outpatient hospital testing and procedures.
- Triage calls for physicians and communicate effectively between providers and patients.
- Maintained inventory of medical supplies
- Ensure that all exam rooms were stocked.
Medical Assistant
Cardiology Consultants Of Westchester
02.2008 - 07.2011
- Worked with five vascular surgeons in different sites.
- Completed records by recording patient examination, treatment, and test results.
- Scheduled appointments, registered patients, and obtained authorizations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assist physicians with patient examinations and treatments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assist physicians in vein closure procedures .
- Take vitals and medical history.
- Assisted Physicians with onsite surgical procedures and pre-op and post-op visits.
- Scheduled outpatient hospital testing and procedures.
- Travel with physicians to different sites.
- Triage calls for physicians and communicate effectively between providers and patients.
- Maintained inventory of medical supplies.
- Ensure that all exam rooms were stocked.
Education
BBA - Healthcare Services Administration
The College of Westchester
White Plains, NY09.2018
Associate of Applied Science - Medical Assistant
Plaza College
Forest Hills, NY06.2006
Skills
- Strong interpersonal and communication skills to effectively communicate with physicians, medical professionals, office personnel and patients
- Excellent analytical and problem solving
- Good leadership, motivation, training and goal-setting skills
- Collaborate with physicians to develop business strategies and patient services
- Organization and time management skills
- Ensure that practices run smoothly and in timely matter
- Policy development and implementation
- Proficient in EMR
Timeline
Clinical Practice Manager
Westchester Medical Care
09.2020 - Current
Clinical Practice Manager
Westchester Medical Center
10.2019 - 09.2020
Sr. Medical Assistant
Westchester Medical Assistant
08.2018 - 02.2019
Medical Assistant
Westchester Medical Center
07.2011 - 04.2018
Medical Assistant
Cardiology Consultants Of Westchester
02.2008 - 07.2011
BBA - Healthcare Services Administration
The College of Westchester
Associate of Applied Science - Medical Assistant
Plaza College
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