Concepcion Ceja
Amarillo,TX
Summary
Successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
6
6
years of professional experience
Work History
Loan Officer
City Federal Credit Union
Amarillo, Texas
08.2021 - Current
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Assisted senior-level credit officers with complex loan applications.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Successfully closed average of 28 loans per month.
- Monitored pipelines to track and log status of loans.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Set up appointments with members to review active and nonactive accounts.
Teller Supervisor
Amarillo National Bank
Amarillo, Texas
07.2014 - 01.2020
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Maintained friendly and professional customer interactions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed over 50 customer calls per day.
Education
No Degree - General Studies
Amarillo College, Amarillo, Tx
Amarillo, TXHigh School Diploma -
Caprock High School
Amarillo05.2014
Skills
- Loan File Maintenance
- Problem Solving
- Corporate Financial Statements
- Terms Definition
- Financial History Analysis
- Automated Underwriting System (AUS)
- Loan File Review
- Credit History Review
- 10-Key Typing
- Data Entry
- Analytical and Critical Thinking
- Verbal and Written Communication
- Active Listening and Learning
- Multitasking and Prioritization
Languages
Spanish
Timeline
Loan Officer
City Federal Credit Union
08.2021 - Current
Teller Supervisor
Amarillo National Bank
07.2014 - 01.2020
No Degree - General Studies
Amarillo College, Amarillo, Tx
High School Diploma -
Caprock High School