Concetta Bertone
Waddell,AZ
Overview
43
43
years of professional experience
Work History
Applications Consultant - Remote Support Center
Siemens Healthineers
11.2014 - Current
- Provide expert Remote Second Level Support to Field Service Engineers and Technical Application Partners for all the Americas by way of phone, email and queue support; consistent monitoring and ownership of open tickets
- Demonstrate appropriate customer service skills to improve the customer experience and achieve customer satisfaction by providing troubleshooting to meet issue resolution
- Work in collaboration with a team of Application and Instrument consultants as well as third and fourth level support specialists to develop and implement action plans utilized to resolve external customer issues
- Support for legacy and current Chemistry and Immunochemistry product offerings for In Vitro Diagnostics product portfolios including Atellica Solutions, Atellica CI integrated platform, ADVIA Chemistry and Centaur Immunoassay product lines
- Develop and deliver Knowledge Transfer sharing presentations to inform and increase expertise of internal field partners. Provide constructive mentoring to colleagues for continued quality improvement
Technical Applications Specialist
Siemens Healthcare Diagnostics
10.1995 - 11.2014
- Proactively manage an average of 20 accounts across several states such that the accounts increase the breath of assay utilization
- Implement new placements and incremental assay additions
- Provide initial and continuous training of customers
- Advanced level of product knowledge in Immunoassay, Chemistry, Hematology, Urinalysis, Automation and Middleware
- Increasing levels of responsibility through Specialist, Senior Specialist and Zone Specialist
Microbiology Manager
Sonora Laboratory Sciences
01.1993 - 09.1995
- Administer the operation of the Microbiology department of a regional reference laboratory
- Responsible for: directing the activities of thirty Medical Technologists and Clinical Laboratory Assistants; developing and managing the annual department budget; developing and providing continuing education programs for physician’s office and hospital nursing units
- Participated in Continuous Quality Improvement teams charged with identifying and improving workflow organization and customer satisfaction
- Experienced as a laboratory inspector for the College of American Pathologists
Senior Technologist, Microbiology
Sonora Laboratory Sciences
01.1991 - 01.1993
- Assist in the supervision and scheduling of twenty-one Medical Technologists and Clinical Laboratory Assistants
- Responsible for monitoring Quality Control and assisting in review and revision of department procedure manuals to assure compliance with College of American Pathologists and Clinical Laboratory Improvement Act ‘88
- Assist department manager with hiring and yearly budget development
- Identified the need for and implemented new technologies such as DNA-Probe testing and Bactec 460 AFB culture method
Medical Technologist, Microbiology
Sonora Laboratory Sciences
11.1988 - 01.1991
- Performed testing of specimens submitted for bacteriology, parasitology, mycology and mycobacteriology for a computerized, private clinical laboratory that served physician’s office, hospital, veterinary and industrial accounts through the Phoenix metro area and the State of Arizona
- Experienced with automated systems including MicroScan Sonic Reader, Bactec 660 and Vitek AMS
- Assisted in Virology/Serology department performing fluorescent antibody testing, herpes screen by EIA as well as Chlamydia DFA and culture
Microbiology Supervisor
Scottsdale Memorial Hospital, Osborn
04.1988 - 11.1988
- Responsibilities included: technical supervision of four staff microbiology technologists, including scheduling of staff hours to cover a computerized microbiology laboratory of a 335 bed hospital; review and revision of depart procedure manuals; preparation of department for inspection by College of American Pathologists
- Evaluation of an automated MicroScan MIC system and automated Bactec Blood Culture system
- Involved in planning of capital and operating budgets
- Assisted in the planned structural remodel of department
Medical Technologist, Microbiology
The Valley Hospital
06.1984 - 03.1988
- Analyzed specimens submitted for processing and identification in bacteriology, virology, parasitology, mycology and mycobacteriology
- Performed serological techniques including immunodiffusion, immunofluorescence and agglutination
- Coordinated referral testing and proficiency surveys, quality control and instrument maintenance
- Theoretical and practical instruction of Medical Technology students
Medical Technologist, Generalist
The Valley Hospital
07.1981 - 06.1984
- Specimen collection and analysis in all areas and on all shifts in a computerized clinical laboratory of a 421 bed hospital
- Theoretical and practical instruction of Medical Technology students in Hematology
Education
Bachelor of Science - Medical Technology, Magna Cum Laude
Fairleigh Dickinson University
Rutherford06.1981
Bachelor of Science - Medical Technology, Certificate
The Valley Hospital School of Medical Technology
Ridgewood, NJ06.1981
References
References available upon request.
Timeline
Applications Consultant - Remote Support Center
Siemens Healthineers
11.2014 - Current
Technical Applications Specialist
Siemens Healthcare Diagnostics
10.1995 - 11.2014
Microbiology Manager
Sonora Laboratory Sciences
01.1993 - 09.1995
Senior Technologist, Microbiology
Sonora Laboratory Sciences
01.1991 - 01.1993
Medical Technologist, Microbiology
Sonora Laboratory Sciences
11.1988 - 01.1991
Microbiology Supervisor
Scottsdale Memorial Hospital, Osborn
04.1988 - 11.1988
Medical Technologist, Microbiology
The Valley Hospital
06.1984 - 03.1988
Medical Technologist, Generalist
The Valley Hospital
07.1981 - 06.1984
Bachelor of Science - Medical Technology, Magna Cum Laude
Fairleigh Dickinson University
Bachelor of Science - Medical Technology, Certificate
The Valley Hospital School of Medical Technology
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