Hi, I’m
Cong Hieu Dinh
Los Angeles,CA
Summary
Business Administration major with a robust analytical foundation, evidenced by leveraging data-driven methodologies to optimize processes, resulting in a 95% client satisfaction rate in prior roles. My experience in managing diverse groups and a background in tutoring has honed my ability to educate and influence, making me adept at introducing clients to technology-centric banking solutions with a 98% accuracy rate. Prioritizing personal connections and exceptional customer experiences, I possess a keen ability to swiftly assimilate new products and services. With meticulous attention to detail and time management, I am poised to contribute effectively to a dynamic banking environment, ensuring operational excellence while leveraging my analytical insights for organizational growth.
Overview
3
years of professional experience
1
Certification
Work History
Safeway, Inc
Pharmacy Clerk
02.2022 - 09.2022
Job overview
- Managed interactions with an average of 50 patients daily, ensuring clear communication about medication usage and storage, leading to a 98% satisfaction rate.
- Processed an average of 60 billing transactions daily, adeptly handling credit and cash transactions, and liaised with over 15 insurance companies monthly, ensuring accurate financial recordkeeping.
- Accurately gathered and verified information for over 1,200 prescriptions monthly, maintaining meticulous records to ensure patient safety and compliance.
- Successfully resolved 90% of patient inquiries and concerns within the same day, coordinating consultations with pharmacists to ensure clarity and satisfaction.
- Efficiently balanced multiple responsibilities, from billing to patient communication, contributing to a 15% increase in pharmacy operational efficiency during my tenure.
Evergreen Valley College
Mathematics Science Tutor
12.2019 - 12.2021
Job overview
- Collaborated with over 100 students across two years, utilizing data-driven strategies to tailor lesson plans, resulting in an average 30% improvement in student performance.
- Conducted bi-weekly check-ins with each student, ensuring 90% of them stayed on track with their academic goals and showed consistent progress.
- Built and maintained strong relationships with students, successfully addressing and resolving 95% of academic concerns within a week, enhancing their overall learning experience.
- Managed diverse groups of up to 16 students per session, utilizing Microsoft Office and Zoom tools to organize lesson plans, track student progress, and analyze performance data, leading to more tailored tutoring strategies.
- Successfully transitioned to online tutoring during the pandemic, maintaining a 100% student retention rate and receiving positive feedback for adaptability and effective online teaching methods.
Education
San Diego State UniversitySan Diego, CA
Bachelor of Science from Business Administration And Management
12.2024
De Anza CollegeCupertino, CA
Associate of Science from Business Administration
08.2023
University Overview
- Dean's List 2023
- 4.0 GPA
California High SchoolSan Jose, CA
GED
01.2022
Skills
- Strategic Planning and Financial Analysis
- Problem Solving and Time Management
- Project Management and Data Analysis
- Customer Relationship Management (CRM)
- Microsoft Office's applications proficiency
- Conflict and Complaint Resolution
- Bilingual in English and Vietnamese
- Multitasking and Positive Attitude
- Documentation and Recordkeeping
- Progress Reports and Check-Ins
- Transactions and Cash Handling
- Answering and Routing Calls
Certification
- Basic Life Support - BLS.
- Microsoft Office Specialist in Word, Excel, and Powerpoint.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Pharmacy Clerk
Safeway, Inc
02.2022 - 09.2022
Mathematics Science Tutor
Evergreen Valley College
12.2019 - 12.2021
San Diego State University
Bachelor of Science from Business Administration And Management
De Anza College
Associate of Science from Business Administration
California High School
GED
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