Conlan Nguyen
Miramar,FL
Summary
Dynamic and results-driven professional with a strong background in the hospitality industry, including experience at Five Guys. Proven expertise in food preparation and customer service, enhancing customer satisfaction and loyalty. Skilled in multitasking and maintaining high sanitation standards, ensuring efficient operations and a positive dining experience.
Overview
6
6
years of professional experience
Work History
Cook and Cashier
Five Guys
02.2024 - Current
- Prepared meals following Five Guys' standards for quality and taste.
- Maintained cleanliness and organization of cooking stations and equipment.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Operated kitchen equipment efficiently to ensure timely meal production.
Cashier
Wingstop
12.2022 - 11.2023
- Trained new cashiers on operational procedures and best practices for exceptional service delivery.
- Resolved customer complaints effectively, fostering positive relationships and enhancing customer loyalty.
- Monitored inventory levels at checkout stations, alerting management to replenish stock as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Barista
Gong Cha
01.2023 - 06.2023
- Prepared and served high-quality beverages following established recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels for supplies, ensuring timely restocking to meet demand.
- Cleaned counters, machines, utensils, and seating areas daily.
Cashier
Kimchi Mart
07.2020 - 02.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable support to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, ensuring compliance with store standards.
- Collaborated with team members to streamline checkout procedures, improving overall workflow efficiency.
Education
High School Diploma -
Everglades High School
Miramar, FL06.2022
Skills
Customer service
Cooking
Cleaning and organization
Food handling
Food preparation
Multitasking and organization
Strong attention to safe food handling procedures
Frying
Sanitation
Supply restocking
Surface cleaning
Hospitality and service industry background
Grilling
Portion control
Allergen awareness
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Cook and Cashier
Five Guys
02.2024 - Current
Barista
Gong Cha
01.2023 - 06.2023
Cashier
Wingstop
12.2022 - 11.2023
Cashier
Kimchi Mart
07.2020 - 02.2021
High School Diploma -
Everglades High School