Conley Oates
Raleigh,NC
Summary
Dynamic leader with extensive experience at State Employee Credit Union, specializing in lending compliance and risk assessment. Proven track record in developing impactful training programs and enhancing team performance. Skilled in customer relationship management and effective communication, driving successful outcomes in loan product education and quality control initiatives.
Overview
24
24
years of professional experience
Work History
VP of Lending Resources
State Employee Credit Union
Raleigh, NC
01.2019 - 05.2025
- Directed team dedicated to training branch staff and creating educational resources for clients and members.
- Led a team of 10 employees to ensure successful training execution.
- Facilitated inter-departmental town halls, optimizing communication and processes.
- Developed publications showcasing Loan administration, enhancing visibility and outreach.
- Created detailed educational programs for employees regarding loan products and services.
Sr Quality Control Specialist
State Employee Credit Union
Raleigh, NC
06.2014 - 12.2018
- Reviewed mortgage and consumer files to ensure adherence to quality standards.
- Enhanced documentation for quality control processes.
- Ensured quality protocols were followed by collaborating with different departments.
- Coordinated execution of necessary corrective action plans.
- Analyzed different loan options to verify fairness and correctness.
VP City Officer
State Employee Credit Union
Rocky Mount, NC
07.2001 - 07.2014
- Spearheaded strategic planning efforts to optimize member services and streamline operations.
- Maintained regulatory compliance in financial and member-related activities.
- Oversaw risk assessment processes to safeguard financial stability.
- Directed branch functions, improving operational effectiveness.
- Partnered with executive leadership to define organizational objectives and performance indicators.
- Created training initiatives to boost staff performance and enhance member engagement strategies.
Education
Master of Science - Leadership
Fayetteville State University
Fayetteville, North Carolina, NC05.2016
Bachelor of Arts - Leadership
North Carolina Central University
Durham, North Carolina, NC05.1995
Skills
- Lending compliance and risk assessment
- Loan product expertise
- Training program development
- Quality control procedures
- Customer relationship management
- Effective communication
- Team leadership
- Credit union compliance
Timeline
VP of Lending Resources
State Employee Credit Union
01.2019 - 05.2025
Sr Quality Control Specialist
State Employee Credit Union
06.2014 - 12.2018
VP City Officer
State Employee Credit Union
07.2001 - 07.2014
Master of Science - Leadership
Fayetteville State University
Bachelor of Arts - Leadership
North Carolina Central University