Summary
Overview
Work History
Education
Skills
References
Timeline
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Connal Daly

Wilmington,DE

Summary

Friendly bartender experienced in working autonomously or in teams and knowledgeable about different drink options. Proven ability to excel in high-volume settings while maintaining composure and efficiency. Versed in safe drink service and applicable laws. Flexible worker with attention to detail and dedication to unreasonable hospitality.

Overview

6
6
years of professional experience

Work History

Bartender

Trolley Tap House
Wilmington, DE
06.2022 - Current
  • Ensure responsible alcohol service by adhering to state regulations and monitoring guests' alcohol consumption levels to prevent over-intoxication or underage drinking, fostering a safe and welcoming environment.
  • Demonstrate proficiency in managing high-volume periods by efficiently processing multiple orders, prioritizing customer satisfaction, and maintaining a smooth service flow.
  • Provide tailored recommendations on food and beverages to patrons, leveraging knowledge of flavor profiles, pairings, and promotional offerings to enhance their experience.
  • Cultivate strong relationships with both new and repeat customers, delivering personalized service to meet individual preferences and drive sales.
  • Maintain optimal inventory levels by regularly stocking bar coolers, liquor rails, and keg rooms, ensuring uninterrupted availability of menu items and minimizing downtime.
  • Previously served as a barback, gaining valuable experience in supporting bartenders with stocking, cleaning, and maintaining inventory before advancing to the role of bartender.

Bartender

North Beach Restaurant
Dewey, DE
04.2024 - 10.2024
  • Balanced daily registers and generated sales reports for management.
  • Trusted to manage bar operations on a weekly basis in the absence of a manager, demonstrating strong decision-making, leadership, and problem-solving skills to ensure smooth service and customer satisfaction.
  • Offered attentive, friendly, and engaging service in a high-volume, party-centric bar, confidently managing busy nights, and enhancing the guest experience.
  • Assisted with opening and setting up the bar for the season, working consistently through its entire operation while adapting to the challenges of weather in an outdoor venue.
  • Developed a strong local customer base while providing exceptional service that encouraged vacationing guests to return multiple times during their stay, boosting repeat business and bar revenue.

Server

Catherine Rooney's Irish Pub
Wilmington, DE
04.2019 - 06.2022
  • Welcomed customers with a friendly demeanor, offering personalized recommendations on specials and menu items to enhance their dining experience and contribute to increased revenue.
  • Collaborated effectively with hosts, bussers, and management to coordinate seamless service and optimize efficiency in meeting customer needs and preferences.
  • Demonstrated exceptional ability to thrive in busy environments, adeptly handling high volumes of orders and tables during peak hours to deliver prompt service and exceed customer expectations.

Education

Bachelor of Arts - Interpersonal Communication

University of Delaware
Newark, DE
05-2023

Skills

  • Responsible Alcohol Service: Keen awareness of ABC regulations for responsible alcohol service, including preventing over-intoxication and checking identification
  • Teamwork: Collaboration with other bartenders, servers, and management to ensure smooth operations and provide seamless service
  • Customer Service: Excellent interpersonal skills to engage with customers, provide attentive service, and ensure a positive experience
  • Conflict Resolution: Proficient in conflict de-escalation techniques to address hostile customers calmly, preserving a positive atmosphere
  • Attention to Detail: Keen attention to detail in preparing drinks with precision, maintaining cleanliness and organization of the bar area, and managing inventory

References

References available upon request.

Timeline

Bartender

North Beach Restaurant
04.2024 - 10.2024

Bartender

Trolley Tap House
06.2022 - Current

Server

Catherine Rooney's Irish Pub
04.2019 - 06.2022

Bachelor of Arts - Interpersonal Communication

University of Delaware

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Connal Daly