Connell Johnson
Manor,TX
Summary
Proven achiever with extensive experience at Merck, adept in technical support and fostering teamwork. Excelled in enhancing customer satisfaction and operational efficiency through problem-solving and meticulous attention to detail. Trained peers, ensuring compliance and safety, while driving innovation and productivity at Qorvo.
Overview
9
9
years of professional experience
Work History
Level 4 Maintenance Technician
Merck
04.2025 - Current
- Collaborated with cross-functional teams to address maintenance issues promptly.
- Streamlined workflows by identifying and recommending process improvements in maintenance tasks.
- Followed work orders and specifications for delivery systems and equipment replacement, repair, or maintenance.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
Level 4 Technician
Merck
09.2021 - 04.2025
- Improved customer satisfaction by providing timely and effective solutions to technical problems.
- Ensured compliance with regulatory standards through meticulous record-keeping practices and adherence to established policies.
- Established strong relationships with clients through clear communication and attentiveness to their needs, fostering long-term partnerships based on trust and reliability.
- Trained junior technicians, enhancing their skills and knowledge in various technical areas.
- Maintained a safe working environment by adhering to established safety protocols and guidelines at all times.
Manufacturing Team Lead
Qorvo
04.2021 - 09.2021
- Enhanced communication between departments by establishing a collaborative environment that fostered teamwork and innovation.
- Resolved conflicts among team members effectively while maintaining a positive working atmosphere conducive to productivity.
- Provided hands-on support during peak periods, contributing to overall team success in meeting tight deadlines.
Manufacturing Operator
Qorvo
01.2017 - 04.2021
- Operated machining equipment safely with team of operators.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Inspected products and machines to maintain quality and efficiency.
Education
Bachelor Of Arts And Science - Arts And Technology
The University of Texas At Dallas
Richardson, TX2015
Skills
- User training
- Technical support
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Dependable and responsible
- Skilled in Multitasking
- Troubleshooting skills
Timeline
Level 4 Maintenance Technician
Merck
04.2025 - Current
Level 4 Technician
Merck
09.2021 - 04.2025
Manufacturing Team Lead
Qorvo
04.2021 - 09.2021
Manufacturing Operator
Qorvo
01.2017 - 04.2021
Bachelor Of Arts And Science - Arts And Technology
The University of Texas At Dallas