Conner Brookhouse
Dorr
Summary
Dynamic HVAC-R Service Technician with EPA certification and exceptional problem-solving skills, previously at Grapids Heating And Cooling. Advanced in troubleshooting and maintaining heating and cooling systems, enhancing customer satisfaction through effective communication and timely repairs. Proven track record of increasing client retention and reducing downtime by proactively addressing potential issues. Strive to better educate clientele, and always looking to advance personal skills and knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC-R Service Technician
Grapids Heating And Cooling
01.2023 - 04.2025
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
- Supported the training of junior technicians, sharing technical expertise to foster their skill development.
- Developed custom solutions to address unique client needs or site constraints while meeting budgetary requirements.
Property Maintenance Worker
Vacasa Vacation Rentals
05.2021 - 01.2023
- Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
- Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Conducted routine inspections of properties to identify potential hazards and necessary repairs.
- Coordinated successful unit turnovers between leases by quickly completing necessary repairs and cleaning tasks within tight deadlines.
- Optimized use of resources by keeping an organized inventory of tools, equipment, and maintenance supplies at all times.
Topographic Surveyor
Holland Engineering
07.2019 - 01.2021
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
- Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces.
- Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
Education
No Degree - Mechanical Engineering And Design
Grand Valley State University
Allendale, MI05-2021
High School Diploma -
Hopkins Public Schools
Hopkins, MI05-2019
Skills
- EPA certification
- Schematic reading
- Client relationship development
- HVAC system troubleshooting
- Boiler system and Tankless Tune up and Repair
- Variable frequency drives
- Heating and Cooling systems maintenance and Repair
- Technical troubleshooting
- Customer education and Service
- Water Heater installation
- Excellent problem solver
- Basic and smart thermostat installation
Certification
Universal EPA certification.
Ultimate Tech Academe Training
Drivers license
Timeline
HVAC-R Service Technician
Grapids Heating And Cooling
01.2023 - 04.2025
Property Maintenance Worker
Vacasa Vacation Rentals
05.2021 - 01.2023
Topographic Surveyor
Holland Engineering
07.2019 - 01.2021
No Degree - Mechanical Engineering And Design
Grand Valley State University
High School Diploma -
Hopkins Public Schools
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