Conner Cook
Provo
Summary
Motivated team player, experienced in providing exceptional customer service. Proven ability to remain calm, patient, and professional in high-stress situations, while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational, and multitasking skills. Committed to providing the highest quality service, and creating a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavioral Therapist
ABS Kids
Provo
03.2025 - Current
- Conducted individualized therapy sessions for children with developmental challenges.
- Collaborated with interdisciplinary teams to develop tailored treatment plans.
- Monitored patient progress and adjusted strategies as needed.
- Implemented evidence-based interventions to improve behavioral outcomes.
- Provided crisis management when necessary during therapy sessions or other settings.
Missionary
CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS
Morristown
10.2022 - 09.2024
- Developed strong interpersonal skills while working with volunteers and local churches to support mission projects.
- Gained knowledge of different cultures and religions through extensive travel abroad on mission trips.
- Established trust within community through selfless acts of service.
- Advised church leaders on best practices for missionary outreach initiatives.
- Delivered sermons to educate audience on theological concepts.
- Prioritized community needs by planning very much needed english classes.
- Encouraged and supported spiritual growth, outreach, prayer and faith development.
Customer Service Representative
FAT CATS MESA
Mesa
03.2022 - 10.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Assisted with training and mentoring new team members.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Janitorial Lead
VISIONMAKERS
Mesa
11.2021 - 10.2022
- Ensured compliance with local health codes and regulations regarding sanitation practices.
- Created detailed reports on completed tasks and submitted them to the supervisor for review.
- Performed routine inspections of premises to identify areas that need further attention or improvement.
- Supervised the maintenance of floors, walls, carpets, furniture, fixtures.
- Worked closely with upper management to ensure quality standards were met.
- Fostered an environment of respect, courtesy, and cooperation among employees.
- Utilized effective communication techniques to ensure smooth workflow between departments.
Education
Business Management Candidate -
Brigham Young University
Provo, Utah05.2028
Skills
- Customer service
- Active listening
- Time management
- Problem-solving
- Team collaboration
- Client relations
- Confident Communication
- Staff training
- Evidence-based interventions
- Effective communication
Languages
Spanish, Bilingual
Certification
- Food Handler's License
- Eagle Scout
Community Service
Missionary, Church of Jesus Christ of Latter Day Saints, Morristown, New Jersey, 10/01/22, 09/30/24, Developed strong interpersonal skills while working with volunteers and local churches to support mission projects., Gained knowledge of different cultures and religions through extensive travel abroad on mission trips., Established trust within community through selfless acts of service., Advised church leaders on best practices for missionary outreach initiatives., Delivered sermons to educate audience on theological concepts., Prioritized community needs by planning very much needed English classes., Encouraged and supported spiritual growth, outreach, prayer and faith development.
Timeline
Registered Behavioral Therapist
ABS Kids
03.2025 - Current
Missionary
CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS
10.2022 - 09.2024
Customer Service Representative
FAT CATS MESA
03.2022 - 10.2022
Janitorial Lead
VISIONMAKERS
11.2021 - 10.2022
Business Management Candidate -
Brigham Young University