Conner Deignan
Dutch Bros
Milton,WA
7
years of professional experience
Results-driven professional with strong leadership skills in a fast pace drink service management. Experienced in inventory optimization, team training, and customer service excellence. Committed to improving operational efficiency and customer satisfaction through strategic staff development and effective service protocols.
Work History
Shop Manager
3 Years 1 Month- Oversaw daily operations, ensuring timely service and product quality.
- Trained and mentored new team members, fostering a collaborative environment.
- Implemented inventory management processes to reduce waste and optimize supply chain efficiency.
- Developed staff schedules, balancing workload and maximizing resource allocation.
- Enhanced customer experience by addressing feedback and adjusting service protocols.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed employee leadership skills
Assistant Manager
1 Year 2 Months- Supervised daily operations to ensure smooth workflow and optimal team performance.
- Trained new staff on company procedures and customer service standards.
- Assisted in inventory management, maintaining stock levels to meet demand efficiently.
- Coordinated scheduling for staff to ensure adequate coverage during peak hours.
- Collaborated with management on promotional events to drive sales and community engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Traveling Trainer
9 Months- Established best practices for team communication, fostering a positive work environment and enhancing teamwork efficiency.
- Mentored junior trainers, providing guidance on training methodologies and effective coaching strategies.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Provided coaching and mentoring to employees.
Shift Leader
2 Years 5 Months- Supervised team operations to ensure efficient service delivery and adherence to company standards.
- Trained new staff on operational procedures, enhancing team performance and customer satisfaction.
- Resolved customer complaints promptly, enhancing guest experiences and building brand loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Barista
8 Months- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Assisted customers with menu selections to enhance their experience.
- Collaborated with team members to optimize workflow during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma
Skills
Leadership and Development of employees
Customer relationship building
Customer service
Employee management
Employee scheduling
Store operations
Team leadership
Staff hiring
Goal setting
Inventory control
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shop Manager
Dutch Bros
05.2023 - CurrentRead More
Assistant Manager
Dutch Bros
03.2022 - 05.2023Read More
Traveling Trainer
Dutch Bros
06.2021 - 03.2022Read More
Shift Leader
Dutch Bros
10.2019 - 03.2022Read More
Barista
Dutch Bros
02.2019 - 10.2019Read More
High School Diploma
Read More