Conner Duncan
Ballston Lake,NY
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and customer service excellence at Hannaford Supermarket to significantly contribute to team success and revenue growth. Skilled in cleaning and sanitizing, I ensure operational efficiency and safety, always prioritizing client satisfaction and workplace standards.
Overview
5
5
years of professional experience
Work History
Dishwasher
Ballston Lake Restaurant Management
Ballston Lake, NY
08.2023 - 08.2024
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Customer Service Leader
Hannaford Supermarket
Ballston Lake, NY
01.2021 - 09.2021
- Developed successful strategies to upsell products and services, contributing to revenue growth and improved profitability.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Conducted regular team meetings to review performance metrics, identify areas for improvement, and promote collaboration among team members.
Customer Service Cashier
Hannaford Supermarket
Ballston Lake, NY
11.2019 - 01.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Learned duties for various positions and provided backup at key times.
Education
Diploma - N/A
Shenendehowa Central Schools
Clifton Park06.2020
Skills
- Strong Work Ethic
- Cleaning and sanitizing
- Punctuality
- Efficient cleaning
- Safety awareness
- Dishwasher Operation
- Stress Tolerance
- Cleaning procedures
- Customer service excellence
- Organizational strengths
- Waste disposal
- Proper sanitation
Timeline
Dishwasher
Ballston Lake Restaurant Management
08.2023 - 08.2024
Customer Service Leader
Hannaford Supermarket
01.2021 - 09.2021
Customer Service Cashier
Hannaford Supermarket
11.2019 - 01.2021
Diploma - N/A
Shenendehowa Central Schools