Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Conner Gilliland

Ashville,OH

Summary

Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Life Insurance Agent

American Income Life
Worthington, Ohio
04.2023 - Current
  • Collaborated with other departments such as underwriting or claims processing teams.
  • Identified areas of improvement within the company's processes and procedures.
  • Negotiated terms of policy with clients to ensure maximum benefit for both parties.
  • Evaluated current financial situation of clients before recommending any policy changes.
  • Educated clients on various types of life insurance policies available in the market.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Provided personalized service to clients by phone, email, or in-person meetings.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Upsold products to policyholders and potential new clients.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Prepared and delivered presentations on life insurance products to groups and individuals.
  • Monitored workflow processes and identified areas of improvement.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Managed team of 7 employees, ensuring high productivity and quality standards were met.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Set specific goals for employees to measure progress and evaluate end results.

Construction Worker

Scheurell Contracting
Ashville, Ohio
08.2021 - 01.2023
  • Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Provided assistance to supervisors when needed completing additional duties as assigned.
  • Applied detergents and chemicals as needed to aid in removal of stubborn stains or dirt buildup.
  • Used pressure washing techniques to clean surfaces of dirt, mold, mildew, and other debris.
  • Manually loaded and unloaded material from skid steers when necessary.

Retail Sales Associate

Sprint/T-Mobile
Grove City, Ohio
08.2017 - 07.2021
  • Operated point-of-sale systems accurately to process payments from customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Offered suggestions for additional items that may be of interest to customers.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled customer complaints in a professional manner.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Education

Teays Valley High School
Ashville, OH
05-2017

Skills

  • Insurance sales strategy
  • Insurance Policy Sales
  • Building Relationships
  • New Agent Training
  • Referral management
  • Strong interpersonal skills
  • Appointment Scheduling
  • Upselling strategies
  • Negotiation Tactics
  • Team-oriented and dependable
  • Team Collaboration
  • Site preparation
  • Materials Loading
  • Product Sales
  • Business Development
  • Team Supervision
  • Quality Improvement
  • Coaching
  • Client Service
  • Team Check-Ins
  • Team motivation
  • Leadership
  • People Management
  • Problem-Solving
  • Goal Setting
  • Performance Improvement

References

References available upon request.

Timeline

Life Insurance Agent

American Income Life
04.2023 - Current

Construction Worker

Scheurell Contracting
08.2021 - 01.2023

Retail Sales Associate

Sprint/T-Mobile
08.2017 - 07.2021

Teays Valley High School

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Conner Gilliland