Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Conner Merrell

Breckenridge,Colorado

Summary

Leader in hospitality and property management with 8+ years of experience across a diverse portfolio of properties, from individual homes to luxury resorts. Dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sr. General Manager

Vacasa Vacation Rentals
06.2023 - Current
  • Managed a team of 8 General Managers and provided oversight for a diverse portfolio of more than 800 residential properties within our region.
  • Consistently maintained industry-leading satisfaction metrics month-over-month during periods of high occupancy, employee turnover and acquisitions of new properties.
  • Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
  • Led cross-functional teams towards shared goals by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
  • Mentored and developed high-performing teams through effective coaching, feedback, and performance management.

General Manager

Vacasa Vacation Rentals
09.2022 - 06.2023
  • Effectively negotiated a comprehensive three-year management agreement with the board of directors, ensuring alignment of objectives between stakeholders.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Led cross-functional teams towards shared goals of a luxury resort by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Vacasa Vacation Rentals
07.2020 - 09.2022


  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Local Operations Manager

Wyndham Vacation Rentals
11.2018 - 07.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Facilitated smooth collaboration between departments through clear communication channels.

Skills

  • Effective Leadership
  • Delegation
  • Problem Solving
  • Operations & Personnel Management
  • Staff Development
  • Budget Administration

Accomplishments

  • Employee of the Year— Vacasa Vacation Rentals - Summit County (2022)
  • Employee of the Quarter— Vacasa Vacation Rentals - Exceptional Guest Satisfaction, Owner Satisfaction, & Exceptional Metrics (2021)
  • Breckenridge Tourism Service Champion Award —Exceptional Guest Service (2020)
  • Guest Service Employee of the Year: Wyndham Vacations North America - West Region — Dedicated Service and Outstanding Accomplishments (2018)

Certification

Leadership Summit Certification
Colorado Mountain College, Fall 2022 - Spring 2023

M100 - Community Association Management Certification
Community Association Institute, December 2021

Situational Leadership Certification
July 2021

Timeline

Sr. General Manager

Vacasa Vacation Rentals
06.2023 - Current

General Manager

Vacasa Vacation Rentals
09.2022 - 06.2023

General Manager

Vacasa Vacation Rentals
07.2020 - 09.2022

Local Operations Manager

Wyndham Vacation Rentals
11.2018 - 07.2020

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Conner Merrell