Conner Wilson
Marketing And Sales Professional
El Dorado Hills,CALIFORNIA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development, marketing, and sales. Accomplished in providing unsurpassed support to customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge, and exceeding expectations. Driven to ensure customer loyalty by providing friendly and skilled support at all levels.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Owner/Sales
Self-Employed
San Jose And El Dorado Hills, CA
11.2016 - Current
- Develop custom brands including charcoal teeth whitening, wax heaters, clothing, wireless earbuds, and continual review of new products and features that capture buyers attention.
- Manage the development of the product Websites, identified product photos, developed content, managed online marketing, ad development, customer references, and provided human interaction with product support.
- Compile product and customer data to generate informed profit projections.
- Consult with marketing professionals to enhance products based on feedback and customer interest data.
- Maintain marketing plan, budget, order processing, and cash flow generation through product sales
- Strong focus on customer satisfaction, loyalty, and follow up.
- Monitor online advertising and social media campaigns to assess success of different strategies.
Sales Advisor
Classic Carwash
San Jose, CA
08.2019 - 06.2020
- Greeted customers upon entry, listened to customer requirements, offered matching solutions and upgrades for customer consideration.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible services and promotions for all customer needs.
- Developed a custom sales pitch to convey product benefits.
- Worked with management to create strategies to develop and expand sales and services to help increase annual revenue.
- Documented customer interactions and sales to better understand market and upselling techniques.
- Retained excellent client satisfaction and positive online ratings through outstanding service delivery.
Mover
D&L Movers
San Jose, CA
05.2017 - 07.2019
- On-Call/Summer
- Assisted with residential and commercial relocation.
- Pad wrapped furniture to ensure proper handling with loading and unloading of cargo.
- Maintained a clean work environment and assist with specialized customer moving requirements.
- Ensured daily tasks were met in a timely manner and followed timeline so priorities were met.
- Accurately assisted with inventory and proper placement of customers cargo.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction.
Waiter Seasonal
Eden Silk Road Cuisine
09.2016 - 03.2017
- Greeted customers with professional and knowledgeable service.
- Delivered a positive experience to the customers, offering an overview of the menu, food, and specials.
- Assisted in promoting food sales, established relationships and built rapport with restaurant associates.
- Engaged with customers, took food orders, delivered food and drinks to the table, and provided follow up services to ensure customer satisfaction.
- Presented customers with proper food receipt and managed restaurant income.
- Performed general customer service duties in a high volume work environment with multi-tasking ability.
- Responsible for maintaining a positive attitude and remaining calm under pressure.
Apparel Merchandiser Seasonal
PacSun
10.2015 - 05.2016
- Reviewed products, priorities and special instructions with the supervisor to assist with new products and promotions, shelf placement, and price changes.
- Supported the selling of merchandise through being visually aware of products and their appearance at the store level.
- Built sales relationships by working with store managers, and employees in a positive manner.
- Studied products, features, and benefits, and was able to answer questions and respond to customer product requests.
- Marketing and upselling product through customizing outfits and assisting customer through all facets of the merchandise sell.
- Maintained inventory by restocking shelves with product from inventory; observed inventory levels and prompted store management to reorder when levels appeared low.
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Cleaned, closed and secured store at end of shift.
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA 08.2021 - Current
Associate of Science - Administration of Justice
West Valley College
Saratoga, CA 05.2018 - 05.2021
High School Diploma -
Bellarmine College Preparatory High School
San Jose, CA 08.2012 - 05.2017
Skills
Project Management
Community Service
Bellarmine Immersion Tijuana Trip, Tijuana, Mexico April 2016 and 2017 (7 days/spring break)
• Helped build houses for families in need
• Reflected on social justice issues and had direct interaction with the people in the community we served
• Worked with a diverse group of volunteers fostering friendships and spiritual growth
Loaves and Fishes Family Kitchen, San Jose, CA 2015-2016
• Prepare display, serve meals, and pour beverages to low-income families and individuals
• Clean the facility, tables and meal area
Alzheimer’s Activity Center, San Jose, CA 2014
• Provided therapeutic activities through socialization, activities, and serving as a companion
• Assisted in daily needs and with the lunch program
Sunday Friends 2012-2014
• Participated in back to school volunteer program assisting with the set up and display of school supplies
• Served as a shopping guide to assist families and children count earned tickets and help in selecting donated items
• Acted as a positive role model for children while helping them practice work ethics, manners and academics
Operation Care and Comfort 2011-2012
• Assisted in care package assembly boxing supplies for adopted units of deployed U.S. military service members
• Lead a candy drive after Halloween to gather unwanted candy from families to send to the troops serving Iraq, Afghanistan, and other conflict regions.
Timeline
Bachelor of Science - Criminal Justice
California State University, Sacramento
08.2021 - Current
Sales Advisor
Classic Carwash
08.2019 - 06.2020
Associate of Science - Administration of Justice
West Valley College
05.2018 - 05.2021
Mover
D&L Movers
05.2017 - 07.2019
Owner/Sales
Self-Employed
11.2016 - Current
Waiter Seasonal
Eden Silk Road Cuisine
09.2016 - 03.2017
Apparel Merchandiser Seasonal
PacSun
10.2015 - 05.2016
High School Diploma -
Bellarmine College Preparatory High School
08.2012 - 05.2017
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