Connie Bartlett
PALMHARBOR,FL
Summary
Experienced Licensing Specialist with 27 years in contractor licensing programs for NC Licensing Board for General Contractors. Expertise in North Carolina General Statutes, licensing regulations, application processing, compliance review, and Recovery Fund administration. Skilled in interpreting complex requirements, maintaining confidential records, and guiding contractors, attorneys, and agencies with accuracy and professionalism.
Overview
28
28
years of professional experience
Work History
Sales Associate
Home Goods Store
10.2026 - Current
- Advised customers on home décor, furniture, and organizational products.
- Merchandised displays to support seasonal promotions and visual standards.
- Replenished stock and organized sales floor to maintain product availability.
- Resolved customer concerns promptly while preserving positive shopping experiences.
- Trained associates on product knowledge, service techniques, and store procedures.
- Maintained clean, organized aisles and ensured compliance with store policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Licensing Specialist
NC Licensing Board for General Contractors
03.1999 - 06.2026
- Reviewed and processed contractor license applications, ensuring compliance with North Carolina statutes, Board rules, and established policies to facilitate timely approvals.
- Verified financial statements, experience qualifications, examination eligibility, and supporting documentation.
- Guided contractors, applicants, attorneys, and the public regarding licensing requirements, renewals, reciprocity, and Board procedures.
- Administered the Homeowners Recovery Fund, processing claims, maintaining records, coordinating documentation, and ensuring statutory compliance.
- Collaborated with investigators, legal counsel, and Board members to resolve complex licensing and Recovery Fund matters, promoting adherence to regulatory standards.
- Responded to high volumes of telephone, email, and walk-in inquiries while consistently providing exceptional customer service.
- Streamlined internal procedures for application processing, enhancing efficiency and accuracy in meeting licensing requirements.
- Trained and supported staff on licensing procedures and Board policies.
Education
High School Diploma -
Potsdam Central School
Potsdam, New YorkSkills
Licensing administration
Sales Strategy Development
Fund administration
Application review
Customer Engagement
Document control
Rule interpretation
Licensing review
License renewal management
Recovery fund management
Statutory interpretation
Records management
Communication skills
Records management
Adobe Acrobat
Microsoft Word
Microsoft Word
Accomplishments
- Over 27 years of dedicated service with the NC Licensing Board for General Contractors.
- Developed extensive expertise in contractor licensing regulations and Recovery Fund administration.
- Earned a reputation for accuracy, dependability, and exceptional customer service.
- Successfully managed complex licensing issues while maintaining strict compliance with state laws and Board policies.
Timeline
Sales Associate
Home Goods Store
10.2026 - Current
Licensing Specialist
NC Licensing Board for General Contractors
03.1999 - 06.2026
High School Diploma -
Potsdam Central School