Connie Benjamin
Goodwill Industries of Central MI Heartland
Hastings,MI
25
years of professional experience
Experienced retail associate with a strong background in customer service, merchandising, and inventory control. Skilled in maintaining organized sales floors, processing transactions, and supporting seasonal resets. Recognized for adaptability, clear communication, and dependable training support that helps stores operate efficiently.
Work History
Retail Employee
10 Years 6 Months- Delivered customer service by answering questions, resolving concerns, and maintaining welcoming store environment.
- Operated point-of-sale system, processed transactions, and balanced cash drawer accurately.
- Sorted, priced, and stocked donated merchandise according to store standards and department needs.
- Maintained sales floor appearance through recovery, zoning, and organization of display areas.
- Trained new associates on cashiering, merchandising, and daily store procedures.
- Assisted with visual merchandising projects to create an engaging shopping experience for customers.
- Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
Substitute Teacher
10 Years 6 Months- Delivered lesson plans across classrooms, maintaining instructional continuity and student engagement.
- Managed classroom behavior, reinforcing expectations and supporting a positive learning environment.
- Adapted instruction quickly for varied grade levels, subjects, and student needs.
- Monitored attendance, assignments, and student progress with accurate recordkeeping.
- Followed teacher directives and school procedures to ensure smooth daily operations.
- Communicated with staff regarding classroom needs, student concerns, and schedule changes.
- Maintained orderly classrooms, transitioning groups efficiently between activities and periods.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Associate of Arts - Elementary Education
Skills
Customer service
Sales techniques
Upselling strategies
Cross-selling techniques
Visual merchandising
Store upkeep
Inventory management
Brand representation
Timeline
Retail Employee
Goodwill Industries of Central MI Heartland
04.2016 - CurrentRead More
Substitute Teacher
Kelly Services and WSI
11.2001 - 05.2012Read More
Kellogg Community College
Associate of Arts from Elementary Education
Read More