Connie Bussey
Jefferson City,MO
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Centurion, excelling in medication dispensing and inventory management. Proven ability to enhance patient care through effective communication and quality assurance processes. Recognized for optimizing workflows and training staff, ensuring compliance with safety protocols while delivering exceptional customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Centurion
06.2025 - Current
- Maintained accurate inventory levels for pharmaceuticals and supplies.
- Provided exceptional customer service by answering patient inquiries regarding prescriptions.
- Followed safety protocols to ensure compliance with pharmacy regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Worked to get the KOP program within a week of arrival of meds to offenders, as they were waiting 2-3 months previous to my taking over the position.
- Handed out KOP's and answered questions, checked on their refills and entered refills as needed.
Vial Production Assistant
Family Allergy
01.2025 - 12.2025
- Assisted production team in coordinating daily operations and schedules.
- Operated equipment and tools to support efficient workflow during production processes.
- Maintained inventory levels by tracking supplies and reporting shortages to supervisors.
- Collaborated with team members to ensure quality standards were met consistently.
- Prepared production materials and setups for various projects, ensuring readiness for tasks.
- Documented processes and maintained records for compliance with safety regulations.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Mixed Allergy Vials to be shipped out to our various clinics
- Improved team morale and productivity with regular coordination meetings and clear communication.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
Certified Pharmacy Technician
LTC Pharmacy
03.2025 - 06.2025
- Assisted in medication preparation and dispensing under pharmacist supervision.
- Utilized pharmacy management software for prescription processing and record-keeping.
- Supported pharmacists in managing medication therapy and patient consultations.
- Participated in quality assurance processes to uphold medication accuracy standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Front Office
Urology Care, Inc.
01.2025 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Sterile Compounding Technician /Inpatient Certified Pharmacy Technician
SSM St. Mary's Hospital
10.2021 - 12.2024
- Compounded sterile medications following strict protocols and safety guidelines.
- Operated laboratory equipment to prepare intravenous solutions and parenteral nutrition therapies.
- Ensured compliance with state and federal regulations in medication preparation processes.
- Collaborated with pharmacists to optimize compounding workflows and enhance medication efficiency.
- Conducted quality control checks on compounded products to ensure accuracy and sterility standards.
- Mentored new technicians on compounding techniques and best practices for medication safety.
- Implemented process improvements that reduced preparation times while maintaining product integrity.
- Troubleshot complex formulations under pharmacist supervision when standard procedures did not produce desired results.
- Supported customer service initiatives by addressing questions or concerns about compounded medications from patients or healthcare providers.
- Contributed to team efforts by maintaining inventory of raw materials, chemicals, and equipment necessary for compounding tasks.
- Improved patient outcomes by preparing high-quality, customized medications tailored to individual needs.
- Maintained a clean and organized compounding environment, ensuring adherence to strict safety protocols and regulations.
- Participated in ongoing training programs to stay current on industry updates, best practices, and regulatory changes related to pharmaceutical compounding.
- Demonstrated attention to detail when reviewing and interpreting physician orders for appropriate dosage forms, strengths, and ingredients required for compounded medications.
- Developed expertise in non-sterile pharmaceutical compounding techniques, increasing efficiency and accuracy in daily tasks.
- Helped maintain detailed documentation of all compounded preparations following established procedures.
- Actively participated in quality improvement initiatives, contributing to a culture of continuous learning and improvement within the compounding team.
- Ensured the proper storage of compounded medications according to established guidelines for optimal stability and safety precautions.
- Utilized specialized equipment such as electronic balances, capsule machines, ointment mills, among others during the compounding process.
- Enhanced medication effectiveness by accurately weighing and measuring ingredients for custom compound prescriptions.
- Collaborated with fellow technicians and pharmacists to develop efficient workflows for compounding processes.
- Ensured compliance with all applicable laws, regulations, and guidelines governing pharmaceutical compounding processes and procedures.
- Assisted pharmacists by preparing compounded medications, resulting in timely and accurate prescription fulfillment.
- Communicated effectively with pharmacists and other healthcare professionals regarding compound prescriptions and patient needs.
- Consistently completed assigned tasks within deadlines while adhering to strict quality control standards.
- Conducted regular audits of compounding supplies inventory levels for effective management of resources.
- Worked closely with pharmacy staff members to ensure seamless integration of compounding services into overall pharmacy operations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Sterile Compounding Technician /Inpatient Certified Pharmacy Technician
University Hospital
09.2018 - 10.2020
- Trained staff on usage of compounding software to streamline documentation and inventory management.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Compounded and dispensed medications accurately in accordance with hospital protocols.
- Assisted pharmacists in medication therapy management and patient care initiatives.
- Maintained inventory levels of pharmaceuticals, ensuring timely replenishment and compliance.
- Collaborated with healthcare team to optimize medication regimens for inpatient populations.
- Trained new pharmacy technicians on operational procedures and safety standards.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy department.
- Ensured compliance with state and federal regulations during medication preparation and distribution.
- Conducted regular quality assurance checks on prepared medications for accuracy and safety standards.
- Streamlined pharmacy operations by maintaining an organized and efficient work environment.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
- Improved inventory management by conducting regular audits and implementing a system for tracking medication expiration dates.
- Supported pharmacists in providing drug information to healthcare professionals, contributing to informed decision-making processes.
- Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
- Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
- Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
- Advanced professional expertise by participating in continuing education opportunities, staying current on industry trends, and sharing knowledge with colleagues.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Promoted a culture of continuous improvement within the pharmacy department through proactive identification of workflow inefficiencies and proposing viable solutions.
- Reduced medication errors by diligently cross-referencing patient allergies with prescribed medications.
- Mitigated potential drug shortages by monitoring usage trends, adjusting stock levels accordingly, and promptly notifying relevant parties of any supply issues that arose.
- Participated in hospital-wide initiatives aimed at improving patient care, such as interdisciplinary committees focused on medication safety and utilization management.
- Enhanced patient safety by carefully processing and verifying medication orders before dispensing.
Sterile Compounding Technician
Littleton Adventist Hospital
10.2002 - 09.2017
- Operated equipment for precise compounding of pharmaceuticals.
- Ensured compliance with safety and regulatory standards during compounding processes.
- Responsible for scheduling 20 technicians
- Member of the Job Duties Team
- Member of the Hiring Team
- Collaborated with quality assurance teams to maintain product integrity and accuracy.
- Trained new technicians on procedures and best practices in compounding operations.
- Streamlined workflow processes to enhance efficiency in compounding tasks.
- Conducted routine maintenance on compounding machinery to ensure optimal performance.
- Assisted in troubleshooting equipment issues, minimizing downtime in production activities.
- Monitored inventory levels of raw materials, coordinating timely replenishment for operations.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Troubleshot complex formulations under pharmacist supervision when standard procedures did not produce desired results.
- Contributed to team efforts by maintaining inventory of raw materials, chemicals, and equipment necessary for compounding tasks.
- Improved patient outcomes by preparing high-quality, customized medications tailored to individual needs.
- Maintained a clean and organized compounding environment, ensuring adherence to strict safety protocols and regulations.
- Participated in ongoing training programs to stay current on industry updates, best practices, and regulatory changes related to pharmaceutical compounding.
- Demonstrated attention to detail when reviewing and interpreting physician orders for appropriate dosage forms, strengths, and ingredients required for compounded medications.
- Developed expertise in non-sterile pharmaceutical compounding techniques, increasing efficiency and accuracy in daily tasks.
- Helped maintain detailed documentation of all compounded preparations following established procedures.
- Actively participated in quality improvement initiatives, contributing to a culture of continuous learning and improvement within the compounding team.
Health Unit Coordinator
Littleton Adventist Hospital
01.1995 - 10.2012
- Coordinated patient admissions and discharges to ensure seamless workflow and optimal patient care.
- Managed electronic health records, ensuring accuracy and compliance with hospital standards.
- Facilitated communication between medical staff, patients, and families to enhance service delivery.
- Oversaw scheduling of appointments and procedures, optimizing resource allocation and efficiency.
- Implemented process improvements that streamlined operations within the healthcare unit.
- Mentored new staff on best practices for administrative tasks and patient interaction protocols.
- Developed training materials for staff to improve understanding of hospital procedures and systems.
- Led initiatives to integrate new technologies into daily operations, enhancing overall effectiveness of unit services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Worked in Emergency Department, ICU, Oncology and floated to other units. Also worked in Admissions.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Reduced instances of medication errors by carefully coordinating with pharmacy staff to verify prescriptions against patient records.
- Reduced administrative burden on nurses and doctors by taking on additional clerical tasks, allowing more focus on patient care.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
Education
No Degree - Pharmacy Technician Certificate
Higher Education Resources
Denver, CO09-2012
Skills
- Medication dispensing
- Inventory management
- Customer service
- Prescription verification
- Compounding sterile medications
- Pharmacy software utilization
- Regulatory compliance
- Quality assurance processes
- Drug interaction checks
- Patient consultation support
- Team collaboration
- Process improvement initiatives
- Time management skills
- Pharmaceutical inventory tracking
- Effective communication skills
- Safety protocol adherence
- Training and mentoring staff
- Workflow optimization
- Data entry
- Attention to detail
- Problem-solving skills
- HIPAA regulations
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Pharmacy law compliance
- Aseptic techniques
- Compounding techniques
- HIPAA
- Updating medication histories
- Staff development
- Drug inventory control
- New hire onboarding
- Sterile technique
- Dosage form preparation
- Prescription management
- Intravenous admixture preparation
- Pharmacology expertise
- Drug utilization review
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Record keeping
- Troubleshooting malfunctioning equipment
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Centurion
06.2025 - Current
Certified Pharmacy Technician
LTC Pharmacy
03.2025 - 06.2025
Vial Production Assistant
Family Allergy
01.2025 - 12.2025
Front Office
Urology Care, Inc.
01.2025 - 03.2025
Sterile Compounding Technician /Inpatient Certified Pharmacy Technician
SSM St. Mary's Hospital
10.2021 - 12.2024
Sterile Compounding Technician /Inpatient Certified Pharmacy Technician
University Hospital
09.2018 - 10.2020
Sterile Compounding Technician
Littleton Adventist Hospital
10.2002 - 09.2017
Health Unit Coordinator
Littleton Adventist Hospital
01.1995 - 10.2012
No Degree - Pharmacy Technician Certificate
Higher Education Resources