Connie Day
La Porte
Summary
Data Entry Specialist with extensive expertise in customer service, business ownership, and management. Demonstrates exceptional organizational, time management, and communication skills, with a proven track record of streamlining processes for improved efficiency and accuracy. Dedicated to leveraging leadership and data entry skills to enhance team performance and client satisfaction.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
Work History
Owner and Operator
Day to Day Cleaning Co.
La Porte
01.2023 - Current
- I've served as the owner and operator of a cleaning business for the last year. With strong organizational and multitasking skills, as well as superior time and resource management capabilities. Dedicated and energetic. Reliable and responsible with a positive attitude.
- Customer-oriented
- Exceptional time management
- Organized
- Exceptional communicator
- Maintain documents and files Plan and coordinate work
- Interior and exterior cleaning
- Decision making skills
- Ability to work independently
BT Prep Validation Data Specialist
Baker Tilly
La Porte
02.2025 - 04.2025
- Utilize Microsoft Office Suite (Outlook, Teams, Excel) to communicate Validation team needs and complete necessary supervisory review.
Server/Headwait
Gringo's Mexican Kitchen
LaPorte
10.2010 - 01.2016
- Take care of customers with their food orders, drinks, carry trays, handle cash transactions, take care of many different guests at a time. Handled end of night deposits and all servers cash, as well as cashiers and bartenders drawers. Provided attentive service to guests, ensuring timely food and drink delivery, which enhanced customer satisfaction and repeat visits.
- Assisted team members during busy shifts, fostering a supportive work environment that improved overall service efficiency.
- Utilized a computerized ordering system to streamline order processing, leading to noticeable gains in service speed and accuracy.
- Demonstrated strong time management skills by effectively juggling multiple tasks, contributing to a smooth dining experience for guests.
4-Star/Customer Service Representative (management)
Blockbuster Video
Deer Park
10.2007 - 01.2010
- Assisted customers with inquiries about movies and games, fostering a welcoming environment that enhanced customer loyalty and repeat visits.
- Managed inventory processes efficiently, ensuring accurate product availability and reducing stock discrepancies, leading to improved customer satisfaction.
- Led team shifts, coordinating staff schedules and delegating tasks to optimize workflow, resulting in seamless daily operations.
Communications /Digital Media
Comp USA
Webster
08.2006 - 08.2007
- Provided exceptional customer service by addressing inquiries about cell phones and cameras, enhancing user experience and fostering brand loyalty.
- Managed cell phone activations efficiently, leading to a smoother onboarding process for customers and reducing wait times.
- Assisted customer service during peak hours, ensuring seamless operations and contributing to overall team success in meeting sales targets.
- Assisted customers with inquiries on wireless devices, enhancing user experience and fostering lasting customer relationships.
- Streamlined cell phone activation processes, reducing wait times and increasing customer satisfaction through efficient service.
- Maintained organized inventory and restocked merchandise, ensuring product availability and a visually appealing sales environment.
- Worked closely with team members to address warranty issues, improving resolution times and strengthening customer trust.
Wireless/MP3 players
Best Buy
Webster
07.2005 - 07.2006
Education
Deer Park High School
Deer Park, TXSkills
- Microsoft Office
- Customer Service
- Cash Handling
- Time Management
- Leadership
- Communication
- Organization
- Data Entry
- Team Management
- Problem Solving
- Inventory Management
- Detail Orientation
- Time Optimization
- Client Relations
Additional Information
Gap in the workforce is due to solely being a stay at home mother and taking care of my children.
Personal Information
Age: 39
Timeline
BT Prep Validation Data Specialist
Baker Tilly
02.2025 - 04.2025
Owner and Operator
Day to Day Cleaning Co.
01.2023 - Current
Server/Headwait
Gringo's Mexican Kitchen
10.2010 - 01.2016
4-Star/Customer Service Representative (management)
Blockbuster Video
10.2007 - 01.2010
Communications /Digital Media
Comp USA
08.2006 - 08.2007
Wireless/MP3 players
Best Buy
07.2005 - 07.2006
Deer Park High School