Connie Dyess
Bossier City,USA
Summary
Experienced healthcare professional with a strong background in managing nursing operations and enhancing patient care. Skilled in implementing healthcare protocols and driving positive patient outcomes through effective leadership. Committed to fostering team collaboration and achieving tangible results, while maintaining a reputation for reliability and adaptability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Steward
Accolade | Autism Care Demonstration
09.2023 - Current
- Effectively supporting 12-20 Autism Service Navigators
- Provides professional coaching and mentoring
- Assists Sr
- Steward in developing/updating program processes
- Completes at least 2 call audits per month on my direct team of ASNs
- Attends all committee and audit meetings (comprehensive care plans, call audits for both ASN and AC roles, call and CCP calibrations, job aid committee, etc...)
- Ensure that all beneficiaries received from HealthNet Federal Services on a daily basis meet the requirements for autism care demonstration enrollment
- Assign new referrals to ASNs to ensure equity throughout the team daily and optimized case load distribution, allowing for a more balanced workload and reducing staff turnover
- Perform caseload audits for team members
- Attend medical team conferences with ASNs, providers and parents of beneficiaries
- Close working relationship with HealthNet Federal Services to ensure
- Implemented a data-driven assessment tool that improved productivity, enabling the team to manage higher caseloads with greater precision
- Interviewed potential ASNs and clinical stewards for the autism care demonstration
- Current team of 17 ASNs consistently display metrics that meet or exceed monthly team average
- Work in partnership with the Sr
- Steward to oversee all daily operations of the autism care demonstration
- Sets team direction, resolves problems and provides guidance to members of the team
- Develop and conduct mid-year and annual reviews for team of ASNs
- Ensues that beneficiary care plans are developed, implemented and evaluated in collaboration with assigned ASN
- Attends staff meeting and complete all mandatory training in a timely manner
- Displays flexibility to work any shift, regardless of days or hours needed to ensure program is properly staffed and managed during all hours of operation
- Serve as a mentor to newly promoted/hired stewards
- Autism Care Demonstration
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
Advanced Autism Service Navigator
Accolade | Autism Care Demonstration
05.2023 - 09.2023
- Continued to manage a caseload of over 100 beneficiaries while providing expert advice and coaching to autism service navigators in the autism care demonstration
- Provided support to the leadership team with special projects and assignments
- I was the first autism service navigator asked to assist the BCBA with reviewing and providing feedback for submitted comprehensive care plans
- Assisted the team with answering questions concerning Autism, Healthnet policies and procedures, autism care demonstration processes and care radius
- Provided interim support to ASNs when their leader was out of the office
- Continued all of my duties as an autism service navigator successfully, in addition to additional responsibilities in my advanced role
- Autism Care Demonstration
Autism Service Navigator
Accolade | Autism Care Demonstration
08.2022 - 05.2023
- Managed 100+ caseload of children and adults in the autism care demonstration
- Maintained metrics over team average consistently
- Assisted with training, shadowing and tethering new ASNs
- Assisted Sr
- Clinical Corporate Trainer with training new cohorts with comprehensive care plan formulation and documentation as well as Care Radius navigation
- Delivered support during emergent/crisis situations
- Developed in home goals with parents of children/adults diagnosed with autism and formulated strategies to remove barriers to aid families in achieving those goals
- Performed triage via Clear Triage for basic first aid/advice as a registered nurse
- Provided support and care coordination to providers and families in need of access to additional community resources
- Ensured all program requirements for beneficiaries assigned in my caseload were met and all due dates/cycle dates remained up to date
- Ensured there were no lapse/gaps in ABA therapy for beneficiaries by partnering with physicians, case workers, community liaisons and therapists
- Collaborated with external agencies to meet educational and transitional needs of beneficiaries and parents to be successful in the autism care demonstration program
- Evaluated and updated Care Plans against individual goals and healthcare standards
- Conducted assessments on all newly assigned beneficiaries to identify individual and family needs
- Autism Care Demonstration
Registered Nurse Lead | Telemetry Unit
Christus Health Shreveport/Bossier
06.2011 - 02.2022
- Recorded patients' medical history, vital statistics and test results in medical records
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Implemented new floor assignments based on evaluation of staffing requirements
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Assisted patients with healing and recovery after surgery
- Provided necessary health education training for patients
- Treated patients with strokes, head traumas, comas and intracranial hematomas
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Assisted patients with multiple chronic diagnoses including COPD and asthma
- Administered medications and assisted in diagnostic testing for HIV-positive patients
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Utilized strong assessment skills to determine necessary patient care
- Coordinated with doctors and registered nurses to develop care plans for patients
- Interviewed patients to obtain medical information and measure their vital signs, weight and height
- Tested glucose and administered injections
- Skillfully performed suture removals for patients of all ages
- Maintained patient charts and confidential files
- Lead role included making patient assignments, working closely with House Supervisor to coordinate care for patients during the night, attending all rapid response calls and code blue situations on the unit, lead resource for all nurses and patient care techs on unit
Registered Nurse/PRN
Hospice of Shreveport/Bossier
05.2017 - 10.2018
- Provide home nursing care for terminally ill patients
- Follow physician's orders and plan for patient's treatments
- Deliver excellent patient experience
- Perform regular assessment on patient status
- Develop and implement personalized patient care plans
- Provide best end-of-life care to terminally ill patients and their families
- Participated in on-call rotations and provided after hour care
- Collaborated with other hospice personnel in the direct care of shared patients to ensure all providers are up to date in patient plan of care
Director of Nursing | Registered Nurse Volunteer
Northwest Louisiana Autism Chapter
06.2007 - Current
- Company Overview: Camp Rainman
- Volunteer as only camp nurse to over 150 autistic children and adults as well as volunteers
- Maintain critical assessment skills
- Provide medication management and administration
- Provide support to campers with seizure disorders
- Provide basic first aid to all staff, volunteers and campers
- Work with the board of directors to plan and implement activities for camp throughout the year
- Camp Rainman
Clinical Medical Assistant
Shreveport Internal Medicine and Pediatrics
01.2006 - 05.2008
- Recorded patients' medical history, vital statistics and test results in medical records
- Delivered high-quality and compassionate treatment to indigent and low-income patient community
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Administered immunizations and provided education for patient and family
- Took and recorded patients' temperature, pulse and blood pressure
- Performed bedside testing and lab blood draws
- Proficient in office testing of blood and body fluid specimens
Education
Associate of Science - Nursing
Northwestern State University of Louisiana
Natchitoches05-2011
Diploma - Medical Assistant
Blue Cliff College
Shreveport04-2006
Skills
- Team building
- Professionalism
- Time management abilities
- Adaptability
- Leadership
- Patient education and advocacy
- Staff assignments
- Clinical Documentation
- Patient Advocacy
- Technology proficiency
Accomplishments
- Nominated multiple times for the prestigious Daisy Award by co-workers, patients and family members
- Nominated by Christus Administration for the Bossier Chamber of Commerce 2016 Healthcare Professional of the Year Award
- Numerous mentions by name on patient satisfaction surveys
- Named in numerous positive BSAT surveys while serving as their Autism Services Navigator
Certification
Current RN License – Licensed in the state of Louisiana: expiration date 01/31/2026
Timeline
Clinical Steward
Accolade | Autism Care Demonstration
09.2023 - Current
Advanced Autism Service Navigator
Accolade | Autism Care Demonstration
05.2023 - 09.2023
Autism Service Navigator
Accolade | Autism Care Demonstration
08.2022 - 05.2023
Registered Nurse/PRN
Hospice of Shreveport/Bossier
05.2017 - 10.2018
Registered Nurse Lead | Telemetry Unit
Christus Health Shreveport/Bossier
06.2011 - 02.2022
Director of Nursing | Registered Nurse Volunteer
Northwest Louisiana Autism Chapter
06.2007 - Current
Clinical Medical Assistant
Shreveport Internal Medicine and Pediatrics
01.2006 - 05.2008
Associate of Science - Nursing
Northwestern State University of Louisiana
Diploma - Medical Assistant
Blue Cliff College
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