Connie Haywood
Willingboro,NJ
Summary
Proven leader and strategic thinker, adept in transforming challenges into opportunities at Men's Preparatory Business Academy. Excelled in team leadership and marketing strategy, significantly enhancing client career success and operational efficiency. Skilled in customer relations and digital marketing, consistently delivering results beyond expectations.
Overview
29
29
years of professional experience
Work History
Founder/Executive Director
Men's Preparatory Business Academy
05.2010 - 09.2022
- Directed every operational aspect of a non-profit organization that enabled clients to return to work and achieve successful careers. Executive responsibilities included marketing, fundraising, and business development.
- Conducted daily telephone consultations with clients to assist with goal setting; develop their entrepreneurial skills; and provide guidance on employment applications and interview preparation.
- Oversaw the board of directors.
- Recruited, hired, and trained volunteers.
Financial Collector Specialist
VNB Loan Services
02.2008 - 11.2009
- Coordinated the company's collection efforts on past-due payments. Received and processed payments, including walk-in cash payments and those made through the mail and over the phone. Set up online payments as needed. Worked closely with clients to prevent their incurring additional fees and eliminate need for further action.
- Identified and evaluated new business prospects; presented new products; and performed upgrades to credit card terminals and commercial banner signs for business owners.
- Negotiated profitable terms on leases and contracts.
Collections Agent
Northern Leasing Systems, Inc.
03.2007 - 11.2009
- Completed inbound and outbound calls regarding lease contract terms and associated issues for ATM Machines, credit card terminals, check processing equipment, and digital software.
- Assisted merchants with lease upgrades, delinquents accounts accounts, and other matters. Work was performed using Microsoft Word and Excel.
- Received and scanned corr4espondence and lease documents; processed status/ buyout letters on leases that were in default; canceled leases as requested; handheld broad range of client inquiries; reviewed overcharges; and performed administrative tasks as needed.
- Performed collections and skip-tracing on high balance car payments that were forwarded for reposession
Reservationist/Accounts Receivable Clerk
Music Express East
02.1994 - 05.1997
- Maintained dual role for global travel company that services VIPS and other high-profile clientele, including producers, recording artists, and other celebrities.
- Coordinated group travel services for agents, managers, and public relations representatives, including limousine service and other forms of ground transportation. Made domestic and international travel arrangements under deadline and emergency pressure.
Education
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
Phoenix, AZ04.2022
Skills
Team Leadership
Strategic Thinking
Marketing
Entrepreneurial and Innovative
Teamwork and Collaboration
Friendly, Positive Attitude
Multitasking
Critical Thinking
Digital Marketing Techniques
Marketing Strategy Expertise
Email Marketing Trends
Customer Relations
Timeline
Founder/Executive Director
Men's Preparatory Business Academy
05.2010 - 09.2022
Financial Collector Specialist
VNB Loan Services
02.2008 - 11.2009
Collections Agent
Northern Leasing Systems, Inc.
03.2007 - 11.2009
Reservationist/Accounts Receivable Clerk
Music Express East
02.1994 - 05.1997
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
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