MARTIA L. STEWART
Indianapolis,IN
Summary
Experienced professional with a solid background in customer interactions and service solutions. Utilizes conflict resolution, communication, and problem-solving skills to guarantee customer satisfaction and loyalty. A skilled team collaborator who easily adapts to changing needs while remaining focused on achieving efficient and empathetic service. Well-known for reliability and a proactive approach in meeting customer and organizational objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder/Executive Director
Deborah's Daughters Transitional Housing and Outreach Services
03.2015 - Current
- Managed incoming phone calls, providing professional and compassionate assistance to individuals seeking information, support, or resources related to the Outreach and Transitional Housing organization
- Led outreach efforts, coordinating and supervising initiatives such as feeding the homeless, organizing community events, and collaborating with local partners to ensure the provision of essential services to those in need
- Implemented data collection strategies, utilizing appropriate tools and technologies to gather and analyze information on client demographics, program outcomes, and community needs, contributing to evidence-based decision-making and continuous program improvement
Patient Service Representative
United Health
11.2020 - 11.2021
- Performed administrative and clerical duties, including filing paperwork when necessary
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
Certified Nursing Assistant
Senior 1 Care
03.2014 - 05.2020
- Compassionately assisted patients with personal hygiene care and distributed routine medical treatment
- Managed a detailed record of daily logged routines, individual patient accomplishments, and growth areas
- Designed and implemented daily organization activities for patients
- Executed and created care plans for individual growth and development for (20) patients under direct care.
Commercial Office Manager
Legacy Business Center
11.2017 - 11.2019
- Managed companies’ personal leasing agreements while maintaining detailed commercial tenant records for appliance repairs, maintenance issues, and tenant conflicts
- Managed the company property budget for contract services and showed office space to potential renters
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrative Support Specialist
St. Vincent Hospital
11.2015 - 11.2017
- Provided superb customer service through patient registration and patient appointments
- Processed insurance payments and operated MS office and hospital software to process patient claims and locate doctor records
- Reviewed and researched doctor and patient authorizations.
Education
Bachelor of Arts - Christian Counseling
Scripture Therapy College and Seminary
01.2023
High School Diploma -
Northwest High School
Indianapolis, IN01.1984
Skills
- Team Leadership
- Strategic Thinking
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Complaint Handling
- Call Center Operations
- Payment Processing
- Administrative Support
Certification
- Clinical Christian Chaplain, 2023, Scripture Therapy College and Seminary
- Mental Health and Behavior Life Coach, 2023, Light University
- Certified Nurses Aid, 1987, Ivy Tech Community College
Professional Highlights
10+ years of cross-functional expertise in healthcare, real estate, and non-profit management. Skilled in compassionate customer service, office administration, and efficient office operations management with flexibility for hybrid/remote experience . Proven ability to coordinate with diverse stakeholders, lead outreach initiatives, and foster collaboration for impactful community engagement. Computer proficiency: Microsoft/Google Products, Zoom, Hospital Patient Records Systems
Timeline
Patient Service Representative
United Health
11.2020 - 11.2021
Commercial Office Manager
Legacy Business Center
11.2017 - 11.2019
Administrative Support Specialist
St. Vincent Hospital
11.2015 - 11.2017
Founder/Executive Director
Deborah's Daughters Transitional Housing and Outreach Services
03.2015 - Current
Certified Nursing Assistant
Senior 1 Care
03.2014 - 05.2020
High School Diploma -
Northwest High School
- Clinical Christian Chaplain, 2023, Scripture Therapy College and Seminary
- Mental Health and Behavior Life Coach, 2023, Light University
- Certified Nurses Aid, 1987, Ivy Tech Community College
Bachelor of Arts - Christian Counseling
Scripture Therapy College and Seminary
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