GRACE SATTERWHITE
LAWRENCE,KS
Summary
Dynamic and results-oriented professional with a proven track record in leadership and customer service, notably at Basil Leaf Cafe. Excelled in event planning and conflict resolution, enhancing team efficiency and customer satisfaction. Demonstrated adaptability and a positive attitude, driving significant improvements in operational workflows. Skilled in public speaking and problem-solving, committed to excellence in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Volunteer
Hillcrest Transitional Housing
10.2024 - Current
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained clean, neat, and operational facilities to serve program needs.
Supervisor
Basil Leaf Cafe
09.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured safe and correct closing procedures were followed
- Delegated and ensure tasks given to others were followed
Bartender
Basil Leaf Cafe
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Basil Leaf Cafe
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Social Work
University of Kansas
Lawrence, KS05-2026
Bachelor of Arts - Philosophy
University of Kansas
Lawrence, KS05-2026
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Leadership qualities
- Adaptability and dependability
- Customer service
- Public speaking
- Event planning
- Conflict resolution
Timeline
Volunteer
Hillcrest Transitional Housing
10.2024 - Current
Supervisor
Basil Leaf Cafe
09.2024 - Current
Bartender
Basil Leaf Cafe
06.2024 - Current
Server
Basil Leaf Cafe
03.2024 - Current
Bachelor of Arts - Social Work
University of Kansas
Bachelor of Arts - Philosophy
University of Kansas
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