Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Connie Heffner

Senior Insurance Processor
Kutztown,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience
4
4
years of post-secondary education

Work History

Senior Insurance Processor

PMA Companies
Allentown, PA
03.2022 - Current
  • Process Endorsements, Audits, and Policies
  • Attention to detail-making sure everything that is sent to the broker or insured is perfect.
  • Work in Audit Partner and route documents to correct queues for processing.
  • Print posting notices and send to brokers or insureds.
  • Print WFH documents and add posting notice forms as needed.
  • Work in CAIS PN and print out forms send out .

Mail Room Clerk

PMA Companies
Allentown, PA
04.2011 - 03.2022
  • Sorted and placed mail into mailboxes and delivered to various departments.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Worked in CPC Imaging queue, Resolve Queue and CA File and Serve queues.
  • Put Originals (cd's, car titles. anything with a raised seal) and Supplemental Agreements and Finals into spreadsheets and sent cd's to specified person to handle.
  • Faxes emailed to adjusters and documents faxed to providers when requested.

Loss Reporting Processor

PMA Companies
Allentown, PA
03.2010 - 04.2011
  • Set up claims on daily basis.
  • Worked in Loss Reporting set up queue on daily basis.
  • Worked in Class Code queue.


Technical Assistant Imaging Department

PMA Companies
Allentown, PA
01.1998 - 04.2011
  • Provided technical guidance and support to team members by answering questions as needed.
  • Gathered, organized and distributed technical documentation.
  • Worked on production, trained processors on functions so goals could be maintained and also trained new hires on functions.
  • Updated supervisor on status of projects, production and any issues with training.
  • Called Help Desk as needed when various applications not working properly.

Imaging Operator

PMA Companies
Allentown, PA
04.1993 - 04.1998
  • As an Imaging Operator I processed documents to be backloaded, routed, policies to be routed or backloaded and then scanned documents on desk scanners.
  • Helped Technical Assistant to answer questions for team members when Technical Assistant was busy or on vacation.
  • Help resolve scanner issues as needed.


Education

Associate of Science - Medical Specialties

US Career Institute
Fort Collins, Co
02.2020 - 07.2022

Associate of Applied Science - Computer Systems And Word Processing

Information Computer Systems Institute
Allentown, PA
01.1990 - 09.1991

Skills

Understanding of medical terms

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Software

Knowledge in Excel and Word

Timeline

Senior Insurance Processor

PMA Companies
03.2022 - Current

Associate of Science - Medical Specialties

US Career Institute
02.2020 - 07.2022

Mail Room Clerk

PMA Companies
04.2011 - 03.2022

Loss Reporting Processor

PMA Companies
03.2010 - 04.2011

Technical Assistant Imaging Department

PMA Companies
01.1998 - 04.2011

Imaging Operator

PMA Companies
04.1993 - 04.1998

Associate of Applied Science - Computer Systems And Word Processing

Information Computer Systems Institute
01.1990 - 09.1991

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Connie Heffner Senior Insurance Processor