Knowledge in Excel and Word
Connie Heffner
Senior Insurance Processor
Kutztown,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work History
Senior Insurance Processor
PMA Companies
Allentown, PA
03.2022 - Current
- Process Endorsements, Audits, and Policies
- Attention to detail-making sure everything that is sent to the broker or insured is perfect.
- Work in Audit Partner and route documents to correct queues for processing.
- Print posting notices and send to brokers or insureds.
- Print WFH documents and add posting notice forms as needed.
- Work in CAIS PN and print out forms send out .
Mail Room Clerk
PMA Companies
Allentown, PA
04.2011 - 03.2022
- Sorted and placed mail into mailboxes and delivered to various departments.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Worked in CPC Imaging queue, Resolve Queue and CA File and Serve queues.
- Put Originals (cd's, car titles. anything with a raised seal) and Supplemental Agreements and Finals into spreadsheets and sent cd's to specified person to handle.
- Faxes emailed to adjusters and documents faxed to providers when requested.
Loss Reporting Processor
PMA Companies
Allentown, PA
03.2010 - 04.2011
- Set up claims on daily basis.
- Worked in Loss Reporting set up queue on daily basis.
- Worked in Class Code queue.
Technical Assistant Imaging Department
PMA Companies
Allentown, PA
01.1998 - 04.2011
- Provided technical guidance and support to team members by answering questions as needed.
- Gathered, organized and distributed technical documentation.
- Worked on production, trained processors on functions so goals could be maintained and also trained new hires on functions.
- Updated supervisor on status of projects, production and any issues with training.
- Called Help Desk as needed when various applications not working properly.
Imaging Operator
PMA Companies
Allentown, PA
04.1993 - 04.1998
- As an Imaging Operator I processed documents to be backloaded, routed, policies to be routed or backloaded and then scanned documents on desk scanners.
- Helped Technical Assistant to answer questions for team members when Technical Assistant was busy or on vacation.
- Help resolve scanner issues as needed.
Education
Associate of Science - Medical Specialties
US Career Institute
Fort Collins, Co 02.2020 - 07.2022
Associate of Applied Science - Computer Systems And Word Processing
Information Computer Systems Institute
Allentown, PA 01.1990 - 09.1991
Skills
Understanding of medical terms
Insurance industry experience
Collaborative relationships
Reporting skills
Documentation abilities
Excellent administrative abilities
Written Communication
Data Entry
Multitasking Abilities
Active Listening
MS Office
Software
Timeline
Senior Insurance Processor
PMA Companies
03.2022 - Current
Associate of Science - Medical Specialties
US Career Institute
02.2020 - 07.2022
Mail Room Clerk
PMA Companies
04.2011 - 03.2022
Loss Reporting Processor
PMA Companies
03.2010 - 04.2011
Technical Assistant Imaging Department
PMA Companies
01.1998 - 04.2011
Imaging Operator
PMA Companies
04.1993 - 04.1998
Associate of Applied Science - Computer Systems And Word Processing
Information Computer Systems Institute
01.1990 - 09.1991