Knowledge in Excel and Word
Connie Heffner
Senior Insurance Processor
Kutztown,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work History
Senior Insurance Processor
PMA Companies
Allentown, PA
03.2022 - Current
- Process Endorsements, Audits, and Policies
- Attention to detail-making sure everything that is sent to the broker or insured is perfect.
- Work in Audit Partner and route documents to correct queues for processing.
- Print posting notices and send to brokers or insureds.
- Print WFH documents and add posting notice forms as needed.
- Work in CAIS PN and print out forms send out .
Mail Room Clerk
PMA Companies
Allentown, PA
04.2011 - 03.2022
- Sorted and placed mail into mailboxes and delivered to various departments.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Worked in CPC Imaging queue, Resolve Queue and CA File and Serve queues.
- Put Originals (cd's, car titles. anything with a raised seal) and Supplemental Agreements and Finals into spreadsheets and sent cd's to specified person to handle.
- Faxes emailed to adjusters and documents faxed to providers when requested.
Loss Reporting Processor
PMA Companies
Allentown, PA
03.2010 - 04.2011
- Set up claims on daily basis.
- Worked in Loss Reporting set up queue on daily basis.
- Worked in Class Code queue.
Technical Assistant Imaging Department
PMA Companies
Allentown, PA
01.1998 - 04.2011
- Provided technical guidance and support to team members by answering questions as needed.
- Gathered, organized and distributed technical documentation.
- Worked on production, trained processors on functions so goals could be maintained and also trained new hires on functions.
- Updated supervisor on status of projects, production and any issues with training.
- Called Help Desk as needed when various applications not working properly.
Imaging Operator
PMA Companies
Allentown, PA
04.1993 - 04.1998
- As an Imaging Operator I processed documents to be backloaded, routed, policies to be routed or backloaded and then scanned documents on desk scanners.
- Helped Technical Assistant to answer questions for team members when Technical Assistant was busy or on vacation.
- Help resolve scanner issues as needed.
Education
Associate of Science - Medical Specialties
US Career Institute
Fort Collins, Co 02.2020 - 07.2022
Associate of Applied Science - Computer Systems And Word Processing
Information Computer Systems Institute
Allentown, PA 01.1990 - 09.1991
Skills
Understanding of medical terms
Software
Timeline
Senior Insurance Processor
PMA Companies
03.2022 - Current
Associate of Science - Medical Specialties
US Career Institute
02.2020 - 07.2022
Mail Room Clerk
PMA Companies
04.2011 - 03.2022
Loss Reporting Processor
PMA Companies
03.2010 - 04.2011
Technical Assistant Imaging Department
PMA Companies
01.1998 - 04.2011
Imaging Operator
PMA Companies
04.1993 - 04.1998
Associate of Applied Science - Computer Systems And Word Processing
Information Computer Systems Institute
01.1990 - 09.1991