Angela Gilliard
Insurance Authorization Agent
Conyers,GA
Summary
Experienced Insurance Specialist with a demonstrated history of working in the diagnostic imaging field. Skilled in medical records, customer service, prior authorizations ,insurance verification, and leadership skills.
Overview
16
16
years of professional experience
Work History
Insurance Verification Agent
US Radiology Specialists
Atlanta, Georgia
06.2021 - Current
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive diagnostic procedures.
Insurance and Authorizations Specialist Team Lead
American Health Imaging
Atlanta, Ga
06.2015 - 03.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Front Office Supervisor
American Health Imaging
Decatur, Georgia
03.2019 - 08.2021
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Patient Care Coordinator
American Health Imaging
Lawrenceville, Georgia
05.2007 - 06.2015
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Education
Master's degree - Health/Health Care Administration/ Management
University of Phoenix
01.2020 - 1 2022
BSSS - Human Services
Mercer University
01.2003 - 1 2005
Associate of Science (A.S - Biology/Biological Sciences
Trident Technical College
01.2001 - 1 2002
Skills
Top SkillsTrainingGeneral InsuranceVital Signs
Understanding of medical terms
Understanding of medical terms
Self-Motivated
Insurance industry experience
Excellent administrative abilities
Insurance coverage verification
Prior authorization processing
Documentation abilities
Collaborative relationships
Decision-Making
Timeline
Insurance Verification Agent
US Radiology Specialists
06.2021 - Current
Master's degree - Health/Health Care Administration/ Management
University of Phoenix
01.2020 - 1 2022
Front Office Supervisor
American Health Imaging
03.2019 - 08.2021
Insurance and Authorizations Specialist Team Lead
American Health Imaging
06.2015 - 03.2019
Patient Care Coordinator
American Health Imaging
05.2007 - 06.2015
BSSS - Human Services
Mercer University
01.2003 - 1 2005
Associate of Science (A.S - Biology/Biological Sciences
Trident Technical College
01.2001 - 1 2002