Brittany Wood
Wolcott,Connecticut
Summary
Committed and hardworking customer service agent with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and resolving concerns. Creative problem-solver versed in customer service.
Overview
9
9
years of professional experience
Work History
Licensed Auto and Property Insurance Agent
Sitel Call Center
Spartanburg, South Carolina
09.2017 - 03.2019
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Provided general customer service for a variety of members needs
Retail Associate/Cashier
Cracker Barrel
01.2016 - 03.2017
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Cashier
Walmart Neighborhood Market
Spartanburg, SC
08.2016 - 08.2017
- Performed various other tasks as needed, including stocking other departments, returning various merchandise to their proper placements, and processing customer returns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Recieved the Customer Service Associate of the month for October
Sales Lead/Key Holder
The Children's Place
Duncan, South Carolina
11.2014 - 05.2016
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
Customer Service Advisor
PETCO Animal Supplies, Inc
Spartanburg, South Carolina
10.2010 - 05.2013
- I fed and cared for Small Animals, Reptiles, Birds and Aquatic life
- I would make sure they were in good health and administer medication if needed
- I also provided customer service and educated customers about animals and their needs
- I occasionally ran the cash register also.
Sales Associate
Walmart
03.2010 - 10.2010
- I would provide customer service, zone merchandise and run a register when needed.
Education
Legal Assistant
National Paralegal College
01.2017 - 1 2019
Animal Behavior and Ethology
Canisius College
01.2009 - 1 2010
Psychology
Spartanburg Community College
01.2011 - 1 2012
Skills
Top Skillsundefined
Timeline
Licensed Auto and Property Insurance Agent
Sitel Call Center
09.2017 - 03.2019
Legal Assistant
National Paralegal College
01.2017 - 1 2019
Cashier
Walmart Neighborhood Market
08.2016 - 08.2017
Retail Associate/Cashier
Cracker Barrel
01.2016 - 03.2017
Sales Lead/Key Holder
The Children's Place
11.2014 - 05.2016
Psychology
Spartanburg Community College
01.2011 - 1 2012
Customer Service Advisor
PETCO Animal Supplies, Inc
10.2010 - 05.2013
Sales Associate
Walmart
03.2010 - 10.2010
Animal Behavior and Ethology
Canisius College
01.2009 - 1 2010
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