Brittany Wood
Wolcott,Connecticut
Summary
Committed and hardworking customer service agent with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and resolving concerns. Creative problem-solver versed in customer service.
Overview
9
9
years of professional experience
Work History
Licensed Auto and Property Insurance Agent
Sitel Call Center
Spartanburg, South Carolina
09.2017 - 03.2019
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Provided general customer service for a variety of members needs
Retail Associate/Cashier
Cracker Barrel
01.2016 - 03.2017
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
Cashier
Walmart Neighborhood Market
Spartanburg, SC
08.2016 - 08.2017
- Performed various other tasks as needed, including stocking other departments, returning various merchandise to their proper placements, and processing customer returns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Recieved the Customer Service Associate of the month for October
Sales Lead/Key Holder
The Children's Place
Duncan, South Carolina
11.2014 - 05.2016
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
Customer Service Advisor
PETCO Animal Supplies, Inc
Spartanburg, South Carolina
10.2010 - 05.2013
- I fed and cared for Small Animals, Reptiles, Birds and Aquatic life
- I would make sure they were in good health and administer medication if needed
- I also provided customer service and educated customers about animals and their needs
- I occasionally ran the cash register also.
Sales Associate
Walmart
03.2010 - 10.2010
- I would provide customer service, zone merchandise and run a register when needed.
Education
Legal Assistant
National Paralegal College
01.2017 - 1 2019
Animal Behavior and Ethology
Canisius College
01.2009 - 1 2010
Psychology
Spartanburg Community College
01.2011 - 1 2012
Skills
Top SkillsCustomer SupportInsuranceMicrosoft Office
Customer assistance
Product knowledge
Customer Relations
Identification checks
Basic math skills
Guest inquiries
Receipt and refund issuance
Timeline
Licensed Auto and Property Insurance Agent
Sitel Call Center
09.2017 - 03.2019
Legal Assistant
National Paralegal College
01.2017 - 1 2019
Cashier
Walmart Neighborhood Market
08.2016 - 08.2017
Retail Associate/Cashier
Cracker Barrel
01.2016 - 03.2017
Sales Lead/Key Holder
The Children's Place
11.2014 - 05.2016
Psychology
Spartanburg Community College
01.2011 - 1 2012
Customer Service Advisor
PETCO Animal Supplies, Inc
10.2010 - 05.2013
Sales Associate
Walmart
03.2010 - 10.2010
Animal Behavior and Ethology
Canisius College
01.2009 - 1 2010