Angela Gilliard

• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Managed high-volume insurance verifications within pressured timeframes for productive diagnostic procedures.

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.

• Coached employees through day-to-day work and complex problems.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Worked with patients to schedule tests and procedures.
• Verified patient insurance eligibility and entered patient information into system.