CONNIE HEFFNER
Kutztown,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Senior Insurance Processor
PMA Companies
03.2022 - Current
- Work in Audit Partner processing Underwriting Alerts and Audit Worksheets when assigned.
- Processing Policies, Endorsements, Final Audits and Revised Audits on daily basis until all completed.
- Process Posting Notices and send to Brokers and Insureds on daily basis
- Printing of Posting notices on daily basis.
Mail Clerk Processing Support Team
PMA Companies
04.2011 - 03.2022
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Labeled packages with clear, correct information to reduce mailing errors.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Operated postal machines, including postage meters and mail-processing machines.
- Checked parcels were securely sealed to eliminate losses.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Loss Reporting Processor
PMA Companies
06.2010 - 04.2011
- Set up fifty claims per day
- Involved persons to obtain missing information
- Attached information to claim file
- Worked in Set-up queue and Class queue to insure all work completed daily
Technical Assistant Imaging Team
PMA Companies
01.1998 - 06.2010
- Updated account information in company databases.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Answered questions for team members as needed.
- Trained new hires and team members on various functions within team to maintain goals.
- Did quality checks daily to insure that work was completed correctly.
- Provided feedback to supervisor regarding training, quality and production on weekly basis.
- Updated manuals with any changes as needed.
- Monitored workflow to maintain daily goals within team.
Education
Associate of Science - Medical Technology
US Career Institute
Fort Collins, CO 07.2022
Associate of Science - Computer Applications
Information Computer System Institute
Allentown, PA 09.1991
Skills
- Customer Relations
- Complex Problem-Solving
- Analyzing Information
- Microsoft Office
- Document Organization
- Updating Processes
- Customer Inquiries
- Exceptional Recordkeeping Abilities
- Insurance Terminology
- Work Organizing and Prioritizing
- Data Entry Software
- Excellent Administrative Abilities
- Critical Thinking
Timeline
Senior Insurance Processor
PMA Companies
03.2022 - Current
Mail Clerk Processing Support Team
PMA Companies
04.2011 - 03.2022
Loss Reporting Processor
PMA Companies
06.2010 - 04.2011
Technical Assistant Imaging Team
PMA Companies
01.1998 - 06.2010
Associate of Science - Medical Technology
US Career Institute
Associate of Science - Computer Applications
Information Computer System Institute
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