Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Connie Helifrich

Phelan,CA

Summary

Dynamic professional with a proven track record at Victorville Motors Inc, enhancing customer satisfaction and streamlining cafe operations. Expert in relationship building and customer experience management, I consistently exceed sales targets through strategic planning and effective team leadership. Skilled in CRM and conflict resolution, I am adaptable, driving performance improvement with a keen eye for detail.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
years of professional experience

Work History

Apple RV Boat & Storage

Security Guard
03.2021 - 01.2024

Job overview

  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Managed incoming phone communications with professionalism.
  • Welcoming customers creating a positive first impression.
  • Operating a forklift to move RV trailers and boats.
  • Facilitated sales of propane, maintaining compliance with safety standards.
  • Efficiently filled propane tanks .
  • Ensuring timely service for customers.

Victorville Motors Inc

Cafe Manager
05.2014 - 03.2021

Job overview

  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Handled business administration functions such as cash register counting, and supply ordering,
  • Demonstrated strong time management.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Developed and implemented strategies to promote cafe products and increase sales.

Valley Hi Kia

Sales Representative
06.2012 - 04.2013

Job overview

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Victorville Motors I

Customer Service Representative
06.2010 - 08.2011

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Budget Car Sales

Sales Representative
03.2001 - 12.2010

Job overview

  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Education

Victorville High School
Victorville, CA

High School Diploma

University Overview

  • Awarded
  • Best player [ sports]

Top Sales Person
Victorville, CA

No Degree from Award-winning

University Overview

Top sales person 9 years .

Awarded Trips

Awarded Bonuses

Demo to drive for the month

Up front parking space

Driftwood Convalescent Home
Woodland, CA

Certificate Nurse Aid Certification from Certified Nurse Aid
08-1995

University Overview

Certification Certificate CNA

Skills

  • Effective Communication Skills
  • Client Relationship Management
  • Issue Resolution
  • Customer Satisfaction Optimization
  • Workforce Scheduling
  • Effective Timekeeping
  • Document Management
  • Menu Maintenance
  • Sales Consulting Expertise
  • Efficient Appointment Coordination
  • Sales Performance Monitoring
  • Analytical Problem-Solving
  • Consistent Dependability
  • CRM Strategy Development
  • Employee Training
  • Culinary Menu Development
  • Performance Monitoring
  • Appointment Coordination
  • Relationship Management
  • Cafe Management
  • Employee Recruitment and Onboarding
  • Document Formatting
  • Sales Strategy Development
  • Product Solutions Development
  • Health Compliance Management
  • Culinary Preparation
  • Café Inventory Management
  • Analytical Problem-Solving
  • Efficient Order Fulfillment
  • Safe food handling
  • Front Office Leadership
  • Cash Management
  • Operations management
  • Product Merchandising Strategy
  • Inventory management
  • Project Planning
  • Analytical Problem-Solving
  • Performance Enhancement
  • Order Management
  • Network Development
  • Effective Time Allocation
  • Customer Experience Improvement
  • Task Delegation
  • Strategic planning
  • Process Workflow Planning
  • Product management and pricing
  • Retail Key Holder
  • Conflict resolution
  • Recruitment and hiring
  • Inside and outside sales
  • Procurement Expertise
  • Achieving Sales Closures
  • Key stakeholder relationship building
  • Employee Training
  • Customer service
  • Honest and dependable
  • Menu pricing and writing
  • Team player
  • Detail-Oriented Approach
  • Effective Listening
  • Dependable Professional
  • Attentive and observant
  • Adaptable and flexible
  • Effective Team Leadership
  • Product knowledge

Interests

  • Gardening
  • Camping
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Out doors




Timeline

Security Guard
Apple RV Boat & Storage
03.2021 - 01.2024
Cafe Manager
Victorville Motors Inc
05.2014 - 03.2021
Sales Representative
Valley Hi Kia
06.2012 - 04.2013
Customer Service Representative
Victorville Motors I
06.2010 - 08.2011
Sales Representative
Budget Car Sales
03.2001 - 12.2010
Victorville High School
High School Diploma
Top Sales Person
No Degree from Award-winning
Driftwood Convalescent Home
Certificate Nurse Aid Certification from Certified Nurse Aid

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Connie Helifrich