Connie Holden
Pearland,TX
Summary
Client focused, hardworking, diligent employee overseeing/managing reproduction department. Proven history of excellence and highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excel at customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Reproduction Manager/Technician
Brittmoore Animal Hospital
11.2016 - Current
- Delivering exemplary customer service, prompting positive interactions.
- Maintaining cryopreservation storage tanks
- Prioritize and resolve client needs
- Coordinate, prepare, and ship canine frozen semen using dry shippers.
- Perform canine semen cryopreservation
- Perform canine semen evaluations
- Provide clients with semen freeze and evaluation reports and discuss future recommendations
- Maintain proper inventory and order products when necessary
- Record, store, and notify clients of incoming frozen semen for long term storage
- Supervise technician reproductive department training
- Communicate with all departments teams for effective flow
- Generate end of year semen storage billing
- Deliver exemplary client communication and education through phone, email, and in person
Lab Technician Supervisor
Brittmoore Animal Hospital
01.2000 - 11.2016
- Processed all incoming blood samples,
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, AAHA regulations, objectives, and communication goals.
- Prepared reagents, media, and solutions to use for laboratory testing and analysis.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Oversaw items in inventory and reordered before supplies diminished.
- Collaborated with other departments to establish cohesive laboratory operations.
- Prepared blood smears and determined levels of normalcy.
Vet Technician
Brittmoore Animal Hospital
01.1998 - 01.2000
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Veterinary Technician
Perryton Animal Clinic
05.1996 - 11.1996
- Made preparations and assistance in surgery
- Perform in house lab work
- Assist in large animal work including dehorning, castrations, vaccinations, pregnancy checks, semen fertility, farm calls, and emergencies
- Maintain and provide safe and clean working environment
- Shaved surgical areas and placed IV catheters in preparation for surgery
- Restrained and stabilized animals during examination and treatment to prevent injuries
- Used high-tech equipment to assist in diagnostic, medical, and surgical procedures
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization
- Performed physical examinations, recorded weight, temperature, and other vitals
- Prepared, labeled, and provided clear instructions for clients on medication administrations
- Addressed healthcare needs of animals by coordinating and communicating with veterinarian and technician team
Education
No Degree - General Studies
Houston Community College
Houston, TXNo Degree - Horse Husbandry And Equine Science
West Texas A&M University
Canyon, TXNo Degree - Veterinary Technology
Cedar Valley Distance Learning
Dallas, TXCertificate - Animal Science
Texas A&M University
College Station, TX04.2013
Skills
- Client relations and communication
- Verbal and written communications
- Record maintenance
- Organization
- Proficient hospital software and Office suite
- Promote and anticipate early problem detections
- Leadership skills
- Inventory management
Timeline
Reproduction Manager/Technician
Brittmoore Animal Hospital
11.2016 - Current
Lab Technician Supervisor
Brittmoore Animal Hospital
01.2000 - 11.2016
Vet Technician
Brittmoore Animal Hospital
01.1998 - 01.2000
Veterinary Technician
Perryton Animal Clinic
05.1996 - 11.1996
No Degree - General Studies
Houston Community College
No Degree - Horse Husbandry And Equine Science
West Texas A&M University
No Degree - Veterinary Technology
Cedar Valley Distance Learning
Certificate - Animal Science
Texas A&M University
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