Connie Holland
Amarillo,TX
Summary
Licensed Vocational Nurse Case Manager with background in coordinating patient care, upholding nursing protocols, and advocating for patient rights. Possess strong skills in communication, documentation, and time management. Demonstrated ability to work collaboratively with multidisciplinary healthcare teams to achieve optimal patient outcomes. Notable impact includes developing personalized treatment plans and improving patient satisfaction rates significantly.
Overview
1
1
Certification
21
21
years of professional experience
Work History
LVN Case Manager
Amarillo VA Healthcare System
09.2020 - Current
- Managed RFS communications through faxes, HSRM, and CM. Coordinated with AMSA and RNs to deliver comprehensive care to veterans and their families, collaborating with community providers to ensure continuity of care.
- Handled various categories including radiology, GEC skilled and home health, Champ VA, Chiropractor, Acupuncture and Massage, NON VA admissions, ER notes, and therapy services. Processed stand-down list, tracked discharge summaries, and accurately indexed and tagged providers in the system.
- Scheduled appointments for veterans to access healthcare services.
- Collaborated with RCI and the new Whole Health Chief to ensure Chiropractic and Acupuncture are aligned.
- Programs Utilized: Excel, Word, CPRS, BMS, Emergency notifications(CAEC), Drs Alliance, HSRM, CTM, PPMS, Vista, EPSI, CTB, E fax, One note, JLV.
LVN/LVN Charge Nurse Care Xpress Urgent Care
FMC Services Inc. BSA CareXpress urgent Care
12.2014 - 09.2020
- Led patient care team and served as Nurse in Charge of the health center.
- Trained and mentored new MAs and LVNs on best practices and policies, reinforcing standards of care within the team.
- Addressed patient care needs, collected vitals, dressed wounds.
- Charted changes in patient conditions, facilitating timely discussions with supervising healthcare provider to enhance patient outcomes.
- Delivered a high level of care to every patient.
- Monitored patient status and treatment progress, reporting observations to physicians.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Performed lab draws, breath alcohol testing, drug testing (hair and urine)
- Organized and delegated tasks during rapid response, ensuring efficient and effective care delivery in critical situations.
- Administered injections, and gave medications as needed
- Set up for sterile procedures
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Managed inventory levels to ensure adequate supplies for operations., interviewing and hiring, referrals, ordering and scheduling
Senior Tax Analyst
H And R Block
10.2005 - 04.2020
- Provided tax compliance advice and technical support to business departments and executive management, ensuring adherence to regulatory tax obligations.
- Reviewed and analyzed general ledger accounts related to income tax payable, deferred tax assets, deferred tax liability, income tax expense and reserve for uncertain tax positions.
- Conducted tax research using various resources and tools to ensure compliance and optimize tax filings based on current tax laws.
- Assisted clients in responding to audit letters, ensuring compliance with relevant regulations.
- Verified accuracy of information for client tax returns.
- Explained tax forms to taxpayers during consultations.
- Provided answers to taxpayer questions regarding tax forms.
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Maintained records for each case, including phone numbers, contacts and any actions taken.
LVN
Ussery Roan Texas Veterans Home
07.2014 - 12.2014
- Administered medications and therapies in accordance with physicians' orders.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Monitored patients' conditions during scheduled rounds to ensure their comfort and safety. at regular intervals to record food and fluid intake and output.
- Collaborated with RNs to assess intervention outcomes and adjust care plans based on patient needs.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Oversaw infection control procedures to maintain facility-wide safety and health standards.
- Educated patients and families on diagnoses, treatment options, and procedures to enhance understanding and compliance.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Education
Associates Degree - Nursing Program
01-2012
Additional Basics -
Amarillo College
01-2009
High School -
Palo Duro High School
01-1987
LVN -
Amarillo College
Skills
- Patient care management
- Care coordination
- Clinical communication
- Clinical judgment
- Geriatric nursing
- Cardiac monitoring
- IV certification
- Electronic health records
- Team management
- Supply chain coordination
- First Aid/CPR
- Health information management
Certification
- CPR Certified, Breathalyzer and Drug Test Certified for hair/urine Certified
- IV certified
Clinical Training
- Medical/Surgical, Pediatrics, OR, PACU-Babtist St. Anthonys
- OB, Medical/Sergical, Mental Health, Northwest Texas Hospital
- List of Clinical skills completed attached
Timeline
LVN Case Manager
Amarillo VA Healthcare System
09.2020 - Current
LVN/LVN Charge Nurse Care Xpress Urgent Care
FMC Services Inc. BSA CareXpress urgent Care
12.2014 - 09.2020
LVN
Ussery Roan Texas Veterans Home
07.2014 - 12.2014
Senior Tax Analyst
H And R Block
10.2005 - 04.2020
Associates Degree - Nursing Program
Additional Basics -
Amarillo College
High School -
Palo Duro High School
LVN -
Amarillo College