Connie Houk
Customer Service Representative
Whitewater,WI
Summary
Dynamic Cab Dispatcher with proven success at Brown Cab Service, enhancing passenger wait times through optimized scheduling and effective communication. Demonstrated strong multitasking abilities and computer proficiency, while implementing an organized filing system that improved operational efficiency. Skilled in professional client interactions and adept at reading maps for efficient ride allocation.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Cab Dispatcher
Brown Cab Service
06.2017 - 01.2019
- Reduced wait times for passengers by optimizing scheduling and cab allocation processes.
- Kept accurate records of dispatched cabs, ensuring timely services to clients while minimizing downtime for drivers.
- Created a more organized workspace by implementing an efficient filing system for essential documents.
- Increased dispatcher response time by streamlining communication with drivers.
Education
Communications, Microsoft Suite
05.2004
High School Diploma -
06.1974
Skills
Communication skills
Computer knowledge
Professional interaction with clients
Communication with drivers to keep driving time efficient for clients and company
Multi tasking on answering phone calls and dispatching rides to drivers
Reading maps to determine which driver was near area of new pickups rides according to location of the city
Certification
Microsoft Suite
Timeline
Cab Dispatcher - Brown Cab Service
06.2017 - 01.2019
Microsoft Suite
05-2004
MATC - , Communications, Microsoft Suite
Palmyra Eagle High School - High School Diploma,