Connie Johnson
Jonesboro,GA
Summary
Dynamic Assembler/Warehouse Worker with a proven track record at Material In Motion, excelling in resolving inquiries and enhancing satisfaction. Skilled in assembly and quality assurance, I leverage strong communication and problem-solving abilities to exceed performance metrics and foster loyalty. Recognized for adaptability and efficiency in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
J&B Medical
10.2022 - Current
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Processed orders efficiently using internal management systems to ensure accuracy.
- Provided feedback on product issues to help improve quality and reduce returns.
- Adapted quickly to changes in policies and procedures, ensuring compliance with regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted in training new staff on customer service protocols and software tools.
VSA
Hertz Car Rental
02.2004 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assembler/Warehouse
Material In Motion
08.2018 - 10.2022
- Assembled components using hand and power tools to meet production schedules.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to optimize assembly line efficiency and workflow.
- Trained new employees on safe operating procedures and assembly techniques.
- Streamlined assembly processes, reducing waste and enhancing productivity.
- Conducted regular maintenance on equipment to ensure operational reliability and safety standards.
- Updated inventory records to maintain accurate stock levels of materials used in assembly.
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Tested finished products to perform quality assurance and identify discrepancies.
- Contributed to company's reputation for reliability by consistently meeting production deadlines.
- Improved assembly line versatility by quickly adapting to new product launches.
- Connected cables, tubes, and wiring according to specifications.
- Followed safety protocols to maintain safe working environment.
- Troubleshot and resolved mechanical issues that occurred during assembly.
Education
Certified - Medical Billing And Coding
EUI
Morrow, GAHigh School Diploma -
Loy Norrix High School
Kalamazoo, MISkills
Tools
Assembly
Wiring
WMS
QA Production Testing
Microsoft
Customer Service
Call Center
Certification
Billing and Coding
Timeline
Customer Service Representative
J&B Medical
10.2022 - Current
Assembler/Warehouse
Material In Motion
08.2018 - 10.2022
VSA
Hertz Car Rental
02.2004 - 08.2018
Certified - Medical Billing And Coding
EUI
High School Diploma -
Loy Norrix High School