Henry Decuir
Columbus,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Safelite Autoglass
12.2020 - 12.2023
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Table Games Dealer
Parx Casino
12.2014 - 12.2019
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Controlled equipment such as roulette wheels to run 3 games hourly on rotation.
Kitchen Prep Cook
Bob Evans Restaurant
10.2012 - 09.2013
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Education
Bachelors in Psychology -
Ohio State University
Columbus, OH05.2016
Skills
- Adaptability
- Anxiety Management
- Behavioral Analysis
- Client Management
- Communication
- Creative Writing
- Creativity
- Critical Thinking
- Customer Service
- Data Analysis
- Domains
- Empathy
- Game Protection
- Individual Therapy
- Insurance
- Intervention Programs
- Leadership
- Mental Health
- Microsoft Office Suite
- Problem Solving
- Psychoanalysis
- Psychological Assessments
- Psychology
- Research
- Resource Management
- Table Games
- Teamwork
- Time Management
- Tools
- Paperwork Processing
Volunteeringleadership
OFABA, Team Director & Coordinator, Philadelphia, PA, 11/01/2011, 05/01/2024
Board gaming, Dancing, Cooking
Hobby board gaming is something i enjoy quite a bit, as it brings all my friends together, and we are made to enjoy one another's presence while playing games together.
Cooking is self satisfying, as it lets me be creative and rewards me immediately for following a due process.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Safelite Autoglass
12.2020 - 12.2023
Table Games Dealer
Parx Casino
12.2014 - 12.2019
Kitchen Prep Cook
Bob Evans Restaurant
10.2012 - 09.2013
Bachelors in Psychology -
Ohio State University
Similar Profiles
Kristen IsaksenKristen Isaksen
SSR Representative at Safelite AutoGlass Coeur DSSR Representative at Safelite AutoGlass Coeur D
Daniel LouisDaniel Louis
Technician at Safelite AutoGlassTechnician at Safelite AutoGlass
Jose AponteJose Aponte
Store Manager of Operations at Safelite AutoGlassStore Manager of Operations at Safelite AutoGlass