Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Klotz

4 Fairway Ln Greenville,SC

Summary

IT professional with 19 years of experience in driving business analysis and quality initiatives for high-performing, agile development teams. Proven track record of cross-functional collaboration to design and implement solutions that deliver high-value software for enterprise applications. Adept at bridging technical and business domains through strategic stakeholder collaboration, meticulous documentation, and process innovation.

Overview

36
36
years of professional experience

Work History

Senior business Analyst - IT Finance

RSM US LLP
08.2021 - Current
  • Senior team member contributing to highly successful agile development team for finance and enterprise initiatives.
  • Multiple concurrent project workstreams, utilizing diverse analyst skills.
  • Functional and non-functional requirements elicitation to establish accurate acceptance criteria.
  • Create data mapping workbooks and process flows to document system integrations.
  • Design UI/UX elements to improve user experience across applications.
  • Collaborative engagement with stakeholders, ensuring alignment throughout the project lifecycle.
  • Organize the ADO epic and feature backlog, facilitating effective planning sessions.
  • Manage business UAT processes.
  • Mentor new team members and contractors.

LEAD QUALITY ASSURANCE Analyst - IT finance

RSM US LLP
10.2014 - 07.2021
  • Management of testing and other quality initiatives for multiple workstreams and team members.
  • Projects spanned a wide range of types of work across custom applications on different development platforms.
  • Subject matter expert for consulting on project statuses, roadmap items, service requests, cross-system impacts, integrations, and mergers, including estimations, development, and implementation strategies.
  • Resource planning and collaboration with team management, including interviewing candidates and making QA hiring decisions.
  • Responsibility for adherence to QA best practices in collaboration with COE QA Manager.
  • Collaboration with team DEV and BA leads to fostering successful development efforts.
  • Occasional role-flexing to fill in on BA responsibilities.
  • Career advisor to senior quality analysts on the team.
  • Identify and implement training strategies for QA personnel.
  • Responsible for the L3 QA Support group.
  • All responsibilities of the Senior QA Analyst.

SENIOR QUALITY ASSURANCE ANALYST - it finance

RSM US LLP
10.2010 - 09.2013
  • Responsibilities of the QA Analyst.
  • Lead small to large project testing efforts, including the supervision of additional testers.
  • Participate in overall project planning and estimations with Project Manager, Developer, and Business Analyst.
  • Mentor new QA personnel.

QUALITY ASSURANCE ANALYST

RSM US LLP
12.2005 - 09.2010
  • Review requirements.
  • Develop and execute tests that cover acceptance criteria.
  • White box testing of back-end database.
  • UI testing.
  • Application Support.

office manager / mortgage underwriter

CENTRAL STATES MORTGAGE
12.2004 - 12.2005
  • Manage the retail mortgage office.
  • Supervise loan processing.
  • Underwrite conforming mortgage loan files.

Loan processor

DIRECT MORTGAGE FUNDING
06.2003 - 12.2004
  • Manage mortgage loan files and prepare closing documents.

STAFF ACCOUNTANT / OFFICE MANAGER

KRAMER INTERNATIONAL, INC
03.1989 - 06.2003
  • Billing, Accounts Receivable and Financial statement preparation
  • Material costing
  • Payroll
  • Fixed asset management

Education

Associate Degree - Accounting Technology

Scott Community College

Skills

  • Solution-focused mindset
  • Analytical skills
  • Detail-oriented
  • Multi-project management
  • Effective communication
  • Quick learner
  • Agile methodologies
  • Team collaboration
  • Azure DevOps
  • Microsoft Office
  • Workday
  • RSM finance applications
  • SQL Server querying
  • Postman
  • Swagger

Timeline

Senior business Analyst - IT Finance

RSM US LLP
08.2021 - Current

LEAD QUALITY ASSURANCE Analyst - IT finance

RSM US LLP
10.2014 - 07.2021

SENIOR QUALITY ASSURANCE ANALYST - it finance

RSM US LLP
10.2010 - 09.2013

QUALITY ASSURANCE ANALYST

RSM US LLP
12.2005 - 09.2010

office manager / mortgage underwriter

CENTRAL STATES MORTGAGE
12.2004 - 12.2005

Loan processor

DIRECT MORTGAGE FUNDING
06.2003 - 12.2004

STAFF ACCOUNTANT / OFFICE MANAGER

KRAMER INTERNATIONAL, INC
03.1989 - 06.2003

Associate Degree - Accounting Technology

Scott Community College