Connie Langan
Hattiesburg
Summary
Dedicated healthcare and legal support professional skilled in managing patient records and case management. Expertise in regulatory compliance and effective communication fosters improved patient care and operational workflows. Committed to enhancing team performance within diverse settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Records Clerk/Advanced CMA
Southern Star Medical Groups
Hattiesburg
09.2025 - Current
- Contacted medical facilities to schedule patients for admission.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Documented notes during patient visits.
- Participated in team meetings to streamline workflows and enhance patient population outcomes.
- Assisted with scheduling patient appointments and follow-up visits.
- Processed payments from patients accurately using cash registers or computerized systems.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Collected urine samples from patients for drug screens or pregnancy tests.
- Collaborated with healthcare team to improve patient care quality.
- Supported insurance verification and billing processes for patients.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Oversaw management of patient records in electronic health record systems to ensure accuracy and accessibility.
- Purged inactive files and destroyed obsolete files following procedures.
- Safeguarded medical records to maintain patient confidentiality.
- Guided patients through medical records requests, ensuring clarity and compliance with privacy regulations.
- Accurately entered patient information into electronic health record systems.
- Processed and responded to external requests for medical records following established protocols.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Identified discrepancies between physical documentation and electronic health records.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Entered data into electronic health record systems.
C.P.P.S Specialist (Family, Forensics and Adult Recovery Certification)
Pine Belt Mental Health Resources
Hattiesburg
11.2023 - Current
- Managed caseload of 20 children, delivering psychological support and guidance within My Pac Medicaid program to enhance client well-being.
- Maintained C.P.P.S state certification, upholding professional standards and regulatory compliance in mental health services.
- Facilitated client assessments to determine mental health needs and support plans.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Developed educational materials for clients on mental health resources and services.
Medical Assistant/Records
Gulf Coast Internal Medicine
Ocean Springs
09.2018 - 02.2023
- Checked in patients, recorded vitals, assisted with examinations, prepared patients for procedures, provided wound care, and educated patients on care plans.
- Performed diagnostic tests, EKGs, urinalysis, pregnancy tests, blood glucose testing, specimen collecting and point of care testing.
- Administered medications and injections, supporting patients during medical procedures.
- Ensured accuracy and confidentiality in patient charts, complying with healthcare regulations to support patient safety and quality care.
Human Resources with Paralegal skills
Jenkins and Associates
Prairie Grove
01.2014 - 10.2018
- Acted as a primary liaison between clients and attorneys, facilitating clear communication and efficient case management.
- Conducted legal research and prepared documentation for uncontested divorce proceedings across multiple jurisdictions, streamlining case preparation.
- Managed financial operations, including accounts receivable and payable, while providing human resources training to improve organizational processes.
Human Resources Manager
White Oak Station
Springdale
12.2009 - 01.2014
- Coordinated human resources activities, conducted performance evaluations, and maintained accurate data entry, fostering a cohesive and compliant work environment.
- Managed daily operations, including employee management, shift scheduling, and training, to optimize store functionality and enhance staff performance.
- Trained in TBRI, (Trauma-Based Relational Intervention).Implemented tailored intervention strategies, leading to measurable improvements in children's emotional well-being and family dynamics.
- Conducted thorough assessments to inform treatment plans, enhancing the effectiveness of therapeutic interventions for diverse cases.
- Worked closely with multidisciplinary teams to ensure holistic care, strengthening communication and aligning treatment goals across services.
- Conducted comprehensive patient assessments, ensuring accurate data collection that enhanced diagnosis and treatment planning.
- Implemented inventory control measures and loss prevention strategies, resulting in streamlined merchandise management and reduced discrepancies.
Education
Certified Paralegal -
Blackstone Career Institute
Online05-2019
Bachelor's - Psychology/Criminal Justice
Hendrix College
Conway, Arkansas06-2016
Associate - Business Management
Mississippi Gulf Coast Community College
Gulfport, MississippiSkills
- Patient assessment
- Insurance Claim Submission
- insurance verification
- Insurance eligibility
- Medical billing
- Medical office administration
- EHR systems
- EMR management
- records management
- Healthcare terminology
- healthcare compliance
- HIPAA compliance
- HIPAA regulations
- Medical terminology
- Specimen processing
- patient scheduling
- Workflow optimization
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Outlook
- IBM Systems
- Medical software proficiency
- Case management
- Records auditing
- Information release
- Insurance processing
- Medical office procedures
- effective communication
- Client relations management
- problem solving
- Communication skills
- Records auditing
- Insurance processing
- Medical office procedures
Certification
Certified Peer Support Specialist Professional, Mississippi State Mental Health Department of Mississippi, 02/01/24
Timeline
Medical Records Clerk/Advanced CMA
Southern Star Medical Groups
09.2025 - Current
C.P.P.S Specialist (Family, Forensics and Adult Recovery Certification)
Pine Belt Mental Health Resources
11.2023 - Current
Medical Assistant/Records
Gulf Coast Internal Medicine
09.2018 - 02.2023
Human Resources with Paralegal skills
Jenkins and Associates
01.2014 - 10.2018
Human Resources Manager
White Oak Station
12.2009 - 01.2014
Certified Paralegal -
Blackstone Career Institute
Bachelor's - Psychology/Criminal Justice
Hendrix College
Associate - Business Management
Mississippi Gulf Coast Community College