Connie Lovett
Jacksonville,US
Summary
Experienced Physician Coder with over 20 years in medical billing and coding, specializing in healthcare revenue cycle management. Proven expertise in developing office policies, managing operations, and ensuring compliance with insurance contracts. Skilled in reviewing patient records for accuracy and optimizing reimbursement processes. Strong communicator with a track record of enhancing operational efficiency and supporting team goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Physician Coder 1, Revenue Cycle 4
UFJHI
Jacksonville, US
03.2024 - 11.2025
- Executed coding for nephrology, general medicine, endocrinology, hematology and oncology, rheumatology, infectious disease, and bariatric departments, enhancing revenue cycle integrity.
- Executed coding for e&m services, consultations, bedside procedures, and inpatient services to ensure accurate billing and compliance with regulations.
- Trained physicians on Medicare and Medicaid documentation guidelines to ensure compliance.
- Educated physicians on best practices in documentation, reducing potential Medicare audit risks and improving compliance.
- Conducted audits of resident and attending physician charts for accuracy verification.
- Collaborated with healthcare providers to clarify documentation requirements.
Business Group Team Lead
UFJHI
Jacksonville, US
12.2021 - 03.2024
- Provided leadership and guidance to team members, ensuring timely completion of tasks while maintaining high quality standards.
- Facilitated team meetings to collaboratively address challenges and develop actionable solutions.
- Collaborated with supervising manager for hiring, disciplinary actions, and goal setting.
- Conducted quarterly evaluations and follow-ups to assess training progress and identify areas for improvement.
- Contributed to implementation of program goals and objectives for continuous improvement.
- Developed training materials for new team members.
- Trained and supervised students in on-the-job training program.
Physician Biller Coder CPC, Emergency Department
UFJHI
Jacksonville, US
04.2018 - 12.2021
- Coded emergency and inpatient charts, ensuring accurate billing and compliance using HPF and inpatient shoe tickets.
- Diagnosed acute illnesses such as infections or injuries quickly and accurately.
- Trained physicians on Medicare and Medicaid documentation guidelines, enhancing compliance and reducing audit risks.
- Audited charts for accuracy, confirming adherence to standards for resident and attending physicians to uphold quality assurance.
Physician Coder 1 – BG12, Department of Pathology
UFJHP
Jacksonville, US
05.2015 - 04.2018
- Coded charts for the Pathology Department using the Beaker system
- Reviewed and resolved edits requiring coder intervention to ensure accurate coding
- Ensured Medicare compliance for all charts
- Processed workers’ compensation work queues, ensuring timely and accurate claims management
- Troubleshot and resolved provider-identified issues promptly to maintain workflow
- Assisted in resolving system issues between Beaker and Epic
Physician Biller Coder, Department of Surgery
UFJHI
Jacksonville, US
11.2010 - 06.2015
- Educated physicians on documentation practices, reducing risk of Medicare audit errors.
- Trained physicians on Medicare (HMO, PPO) and Medicaid documentation guidelines.
- Facilitated training sessions for physicians on effective documentation strategies, enhancing accuracy in coding.
- Conducted chart audits for resident and attending physicians, ensuring compliance with regulations.
- Delivered coding for e&m services consultations, bedside procedures, and inpatient services.
- Advised bariatric patients on insurance coverage requirements for optimal benefits.
Compliance Officer
UFJHI
Jacksonville, US
01.2004 - 01.2006
- Ensured compliance with Medicare and Medicaid documentation regulations, mitigating risks of non-compliance.
- Conducted regular audits to identify potential compliance risks.
- Trained physicians on documentation practices to reduce Medicare audit errors and improve accuracy.
- Conducted audits and research on inpatient and outpatient charts to ensure adherence to regulations.
Physician Biller Coder CPC, Emergency Department
UFJHI
Jacksonville, US
01.2000 - 01.2004
- Coded emergency and inpatient charts and procedures, ensuring accurate coding from HPF and inpatient shoe tickets
- Audited resident and attending physician charts to ensure adherence to coding standards and regulatory requirements
- Trained physicians on Medicare and Medicaid documentation guidelines, enhancing compliance and documentation accuracy
Team Lead BG6
UFJHI
Jacksonville, US
01.1997 - 01.2001
- Supervised 12 employees, reinforcing company policies and performance standards.
- Conducted annual reviews and training, hiring, and disciplinary actions to improve team effectiveness.
- Collaborated with supervising manager to set and execute departmental goals.
- Participated in budget establishment and management to optimize resource allocation.
Coder/PSR/Claims Examiner
UFJHI
Jacksonville, US
12.1993 - 01.1997
- Coordinated with insurance representatives to resolve claims issues, facilitating timely reimbursement and reducing delays
- Engaged with patients to clarify account details, addressing inquiries and enhancing patient satisfaction
- Documented patient data in electronic health records, ensuring accuracy and compliance across all departments
Education
Certified Professional Coder (CPC) -
AAPC
Jacksonville, FL, US12.2018
High School Diploma -
Jean Ribault
Jacksonville, FL01.1983
Skills
- CPT coding
- ICD-10
- CPT-4
- ICD-9
- Medical Terminology
- Coding compliance
- Coding and abstracting
- EHR documentation
- Claims processing
- Insurance verification
- Revenue cycle management
- Chart auditing
- Medicare guidelines
- Healthcare regulations
- Medicare
- Medicaid
- HMOs
- PPO
- Third Party Payers
- Workers’ Compensation
- Auto insurance
- Lean Six Sigma
- Quality assurance
- Training development
- Team leadership
- Attention to detail
- Time management
- Communication skills
- Problem-solving capacity
- Terminology expertise
- HIPAA regulations
- Medical billing procedures
- Microsoft Office
- Epic
- Allscripts
- Attention to detail
- Coding and abstracting
Certification
CPC
Timeline
Physician Coder 1, Revenue Cycle 4
UFJHI
03.2024 - 11.2025
Business Group Team Lead
UFJHI
12.2021 - 03.2024
Physician Biller Coder CPC, Emergency Department
UFJHI
04.2018 - 12.2021
Physician Coder 1 – BG12, Department of Pathology
UFJHP
05.2015 - 04.2018
Physician Biller Coder, Department of Surgery
UFJHI
11.2010 - 06.2015
Compliance Officer
UFJHI
01.2004 - 01.2006
Physician Biller Coder CPC, Emergency Department
UFJHI
01.2000 - 01.2004
Team Lead BG6
UFJHI
01.1997 - 01.2001
Coder/PSR/Claims Examiner
UFJHI
12.1993 - 01.1997
Certified Professional Coder (CPC) -
AAPC
High School Diploma -
Jean Ribault