Connie Madry
Bradenton
Summary
Public service and child support professional with 10+ years of experience in leading teams. Proficient in using and encouraging independent decision-making skills and sound judgment to positively impact departmental success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and efficiency.
Overview
19
19
years of professional experience
Work History
Team Lead I - Child Support Program
Manatee County Clerk of Court
02.2023 - Current
- Support departmental management with daily operations for the Establishment and Judicial department by assigning work, balancing priorities, and coordinating workflow to support timely, accurate case processing.
- Coach case managers through real-time guidance and feedback; reinforce expectations, policy updates, and Manatee County values during staff collaborative monitoring.
- Support onboarding and training by translating complex processes into clear, step-by-step instructional aids (e.g., Contempt Referral Checklist and an 'If this, then that' decision guide) to strengthen consistency and reduce training time.
- Serve as a dependable escalation point; deliver customer-focused service across all channels and de-escalate sensitive concerns while protecting confidentiality.
Case Manager I/II - Child Support Program
Manatee County Clerk of Court
05.2014 - 02.2023
- Managed a high-volume caseload by reviewing case information, analyzing financial and legal details, and determining appropriate next steps to advance case progression.
- Prepared cases for court by validating CAMS documentation and coordinating required actions in support of Establishment and Judicial processes.
- Conducted customer interviews and resolved escalations; communicated requirements and case status clearly to customers and internal units (as required).
- Coordinated with internal units to ensure timely, accurate case handling; maintained professional and confidential handling of sensitive information.
- Documented actions and outcomes in CAMS and processed tasks/data lists while maintaining organized records and attention to detail.
Lead Teacher
Hope Lutheran Church and School
01.2007 - 03.2014
- Developed lesson plans, maintained a structured learning environment, communicated with parents/guardians, and completed student evaluations and documentation.
Education
Associate of Science - Community Psychology
ALISON Learning
06-2026
Associate Credential - Child Development
State College of Florida
05-2007
Diploma - Community Psychology
ALISON Learning
06-2026
Skills
- Establishment Referral Support
- Conflict Resolution
- Cognitive‑supportive teaching methods
- Collaborative Learning
Accomplishments
- Created the Contempt Referral Checklist for the Establishment and Judicial unit, improving clarity, consistency, and staff understanding of required steps.
- Stepped into a leadership role during the department supervisor’s estimated six-month absence in 2025, spearheading daily operations for current department.
Timeline
Team Lead I - Child Support Program
Manatee County Clerk of Court
02.2023 - Current
Case Manager I/II - Child Support Program
Manatee County Clerk of Court
05.2014 - 02.2023
Lead Teacher
Hope Lutheran Church and School
01.2007 - 03.2014
Associate of Science - Community Psychology
ALISON Learning
Associate Credential - Child Development
State College of Florida
Diploma - Community Psychology
ALISON Learning