Connie Mahalek

• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Reduced response time for customer inquiries by streamlining communication processes.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

• Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
• Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.

General Office Duties

Answered the phones and took orders from customers

Answered questions about our product

Processed the orders and did the billing

Also helped in the shipping dept

Used EDI to import/ export order load daily

Main duty was to make sure we had happy and satisfied customers.