Summary
Overview
Work History
Education
Skills
Timeline
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Connie Mason

ARAGON,GA

Summary

Achieved significant customer satisfaction improvements and reduced medication errors by over 30% at Concentrix / ORX, leveraging expertise in medication dispensing and exceptional communication skills. Established strong patient relationships, ensuring trust and loyalty, while excelling in fast-paced environments through outstanding problem-solving abilities and attention to detail.

Overview

4
4
years of professional experience

Work History

Pharmacy Specialist

Concentrix / ORX
09.2022 - Current
  • Enhanced patient care by accurately filling prescriptions and providing medication counseling.
  • Reduced medication errors by conducting thorough drug utilization reviews and verifying prescription accuracy.
  • Increased customer satisfaction by addressing concerns promptly and offering professional advice on medications usage.
  • Collaborated with healthcare providers to optimize medication therapy plans for patients'' wellbeing.
  • Contributed to positive pharmacy reviews by consistently delivering exceptional customer service experiences.
  • Developed strong relationships with patients, ensuring trust and loyalty through personalized attention and care.

Licensed Health Insurance Agent

Concentrix/ Medicare
09.2022 - Current
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.

Welding Associate

Jefferson's Southern Corporation
01.2021 - 09.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.

Education

Diploma -

Cherokee High School
Canton, GA

Skills

  • Medication Dispensing
  • Patient Privacy Protection
  • Dosage Formulation
  • Customer Service and Communication Skills
  • Dispensing Medications
  • Prescription Filling
  • Patient Education
  • Confidentiality and HIPAA
  • Reviewing prescriptions
  • Documentation skills
  • Sales skills
  • Maintaining records
  • Resolving Complaints
  • Interpreting and Processing Medication Orders
  • Verifying orders
  • Order Fulfillment
  • OTC Recommendations
  • Setting up profiles
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication

Timeline

Pharmacy Specialist

Concentrix / ORX
09.2022 - Current

Licensed Health Insurance Agent

Concentrix/ Medicare
09.2022 - Current

Welding Associate

Jefferson's Southern Corporation
01.2021 - 09.2021

Diploma -

Cherokee High School

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Connie Mason