Summary
Overview
Work History
Education
Skills
Timeline
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Connie McCready

Vancouver,WA

Summary


Reliable and upbeat individual versed in engaging and greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating well organized and appealing displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated and dependable relationship-builder fostering positive shopping experience with excellent organizational strengths and superior work ethic.



Overview

10
10
years of professional experience

Work History

Volunteer Visitor Assistant

Mt St Helens National Volcanic Monument
04.2025 - Current
  • Collaborated with other departments to improve overall visitor experience, sharing valuable feedback from visitors.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Managed approximately 30 incoming calls per day.
  • Managed daily operations at the front desk, including ticket sales, membership registrations, and customer service inquiries.

Seasonal Visitor Information Services Assistant

Mt St Helens National Volcanic Monument
08.2015 - 10.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased customer service success rates by quickly resolving issues.
  • Greeted guests in with friendliness and professionalism.
  • Managed approximately 30 incoming phone calls from customers.

Education

Skills

  • Time management

  • Computer skills

  • Attention to detail

  • Workload management

  • Problem-solving

  • Relationship building

  • Verbal and written communication

  • Conflict resolution

  • Product and service sales

  • Customer service

  • Strong problem solver

  • Active listening

  • Interpersonal communication

Timeline

Volunteer Visitor Assistant

Mt St Helens National Volcanic Monument
04.2025 - Current

Seasonal Visitor Information Services Assistant

Mt St Helens National Volcanic Monument
08.2015 - 10.2024

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Connie McCready